hnksnr 3 Posted November 18, 2020 Share Posted November 18, 2020 Hi there! we got an intresting problem in our infrastructure. We use ESMC Version 7.2 (7.2.2236.0) with windows and linux clients. Have one client with Linux 20.10 with 5.8.0-29-generic kernel and kernel header. it got a problem the "Real-time file system protection is non-functional" in the log it has: ESET Endpoint Antivirus error: Error compiling on-access kernel modules and: SET Endpoint Antivirus Error: Cannot open file /lib/modules/5.8.0-26-generic/eset/eea/eset_rtp.ko: No such file or directory#012 as i see it want to use 5.8.0-26 kernel, 5.8.0-29 is too new to him, or 7.1.6.0 is not compatibility with Ubuntu 20.10? i tried to re-deploy the Antivirus, nothing change. i got a full log, if you need, let me know. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted November 18, 2020 Administrators Share Posted November 18, 2020 Unfortunately Linux 20.10 is not supported. The latest supported version is 20.04 LTS. Link to comment Share on other sites More sharing options...
hnksnr 3 Posted November 18, 2020 Author Share Posted November 18, 2020 Thanks Marcos! Can we know when get it supported? if i remember correctly the 7.1.6.0 got 20.04 support. Does the next update have a chance to include it? In advance thank you for your answer! Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,069 Posted November 18, 2020 Administrators Solution Share Posted November 18, 2020 I assume that the next LTS version will be supported when available. Link to comment Share on other sites More sharing options...
hnksnr 3 Posted November 18, 2020 Author Share Posted November 18, 2020 okay, thanks! Link to comment Share on other sites More sharing options...
sword2307 0 Posted December 16, 2020 Share Posted December 16, 2020 Eset Endpoint Antivirus 7.1.8.0 seems to work fine on Ubuntu 20.10 with my patch: https://github.com/voodoo-sys/ubuntu2010-eea-eset_rtp-patch Link to comment Share on other sites More sharing options...
sbap 0 Posted December 19, 2020 Share Posted December 19, 2020 Hello friend your pactch not work for me.... Link to comment Share on other sites More sharing options...
robmorin 0 Posted January 14, 2021 Share Posted January 14, 2021 On 11/18/2020 at 7:47 AM, Marcos said: Unfortunately Linux 20.10 is not supported. The latest supported version is 20.04 LTS. You got 20.04 LTS working??, I have 6 PCs i cant get it to work on, any tips? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted January 14, 2021 Administrators Share Posted January 14, 2021 30 minutes ago, robmorin said: You got 20.04 LTS working??, I have 6 PCs i cant get it to work on, any tips? I didn't find any tickets related to Ubuntu 20.04 LTS and Endpoint v7. Please collect logs as per https://support.eset.com/en/kb6159 and open a support ticket. If your local ESET distributor is unable to help, they should contact ESET HQ for assistance. Link to comment Share on other sites More sharing options...
robmorin 0 Posted January 14, 2021 Share Posted January 14, 2021 1 minute ago, Marcos said: I didn't find any tickets related to Ubuntu 20.04 LTS and Endpoint v7. Please collect logs as per https://support.eset.com/en/kb6159 and open a support ticket. If your local ESET distributor is unable to help, they should contact ESET HQ for assistance. Ok so I bought Eset Endpoint Antivirus Protect cloud online from your website for $1600, no distributor is needed. You are my help. I have my logs where do i upload them, I have opened 4 tickets in the last 4 days with no response that is why I am in these forums!! I am not going to fill out that useless form for the 5th time, I am attaching the logs to this post. Please Advise. HardentStrace.zip HardentLogs.zip Link to comment Share on other sites More sharing options...
hnksnr 3 Posted February 1, 2021 Author Share Posted February 1, 2021 The 7.1.9 release is finally fixed our problem on 20.10 with 5.8X kernel Link to comment Share on other sites More sharing options...
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