BITSOLVER 0 Posted November 14, 2020 Share Posted November 14, 2020 Hi, Just tried to update Cybersecurity Pro on Mac OS 10.15.7 and the install process fails trying to write files, see attached screen shot. Can't see anything obvious the system / installation logs. Steve Link to comment Share on other sites More sharing options...
AlexZ 0 Posted November 17, 2020 Share Posted November 17, 2020 Same Problem with 10.14.6 Link to comment Share on other sites More sharing options...
Wb6pco 0 Posted November 19, 2020 Share Posted November 19, 2020 Exactly the same problem. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,553 Posted November 19, 2020 Administrators Share Posted November 19, 2020 Please collect logs as per https://support.eset.com/en/kb3404 and open a ticket with your local ESET support. Link to comment Share on other sites More sharing options...
ginesea 0 Posted November 23, 2020 Share Posted November 23, 2020 The solution is simple, click on the Apple menu at the top left corner, click on "Force quit" and kill the ESET Cyber Security app. You will only be able to do that if you are using a Mac account with Admin permissions. Once you do that, just install the new version and it will succeed. You'll need to download the ESET installer previously from the ESET website or from your account in the ESET customer portal. Link to comment Share on other sites More sharing options...
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