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Full disk encryption fails


Mauricio Osorio
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Based on the alert shown, the encryption is failing because the device's motherboard either doesn't have a TPM module or the module ver. is not compatible with what is required for the encryption method selected.

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  • ESET Staff
16 hours ago, Mauricio Osorio said:

We send the procedure without TPM as you can see in this short video: https://youtu.be/k-_Md0mBKCA

So i dont think its that the problem.

Regards.

 

Good afternoon,

When the FDE command is received by the endpoint, does the machine reboot to perform Safe Start? 

I also noticed you are using an older version of EEE. Please upgrade to v5.0.7.3 and try again.

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