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Posted

Based on the alert shown, the encryption is failing because the device's motherboard either doesn't have a TPM module or the module ver. is not compatible with what is required for the encryption method selected.

  • ESET Staff
Posted
16 hours ago, Mauricio Osorio said:

We send the procedure without TPM as you can see in this short video: https://youtu.be/k-_Md0mBKCA

So i dont think its that the problem.

Regards.

 

Good afternoon,

When the FDE command is received by the endpoint, does the machine reboot to perform Safe Start? 

I also noticed you are using an older version of EEE. Please upgrade to v5.0.7.3 and try again.

Posted

Hi @JPritchard

The answer is no, the machine does not do anything, nothing prompt up or show anything. Im going to upgrade the EEE version and try again. I'll give you feedback about it.

Regards.

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