Mauricio Osorio 1 Posted November 9, 2020 Share Posted November 9, 2020 Hi guys, We are trying to encrypt an entire hard drive on a client, but when we submit the job from the server, the following error appears: How can i help my client?. You can find in the attachment all logs. eediag_log_165432_09112020.zip Link to comment Share on other sites More sharing options...
itman 1,065 Posted November 9, 2020 Share Posted November 9, 2020 Based on the alert shown, the encryption is failing because the device's motherboard either doesn't have a TPM module or the module ver. is not compatible with what is required for the encryption method selected. Link to comment Share on other sites More sharing options...
Mauricio Osorio 1 Posted November 9, 2020 Author Share Posted November 9, 2020 We send the procedure without TPM as you can see in this short video: https://youtu.be/k-_Md0mBKCA So i dont think its that the problem. Regards. Link to comment Share on other sites More sharing options...
ESET Staff JPritchard 5 Posted November 10, 2020 ESET Staff Share Posted November 10, 2020 16 hours ago, Mauricio Osorio said: We send the procedure without TPM as you can see in this short video: https://youtu.be/k-_Md0mBKCA So i dont think its that the problem. Regards. Good afternoon, When the FDE command is received by the endpoint, does the machine reboot to perform Safe Start? I also noticed you are using an older version of EEE. Please upgrade to v5.0.7.3 and try again. Link to comment Share on other sites More sharing options...
Mauricio Osorio 1 Posted November 11, 2020 Author Share Posted November 11, 2020 Hi @JPritchard The answer is no, the machine does not do anything, nothing prompt up or show anything. Im going to upgrade the EEE version and try again. I'll give you feedback about it. Regards. Link to comment Share on other sites More sharing options...
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