Jump to content

How to manage customer Console using our own account


khairulaizat92
 Share

Recommended Posts

Dear Sir Mdm,

Im authorised reseller for ESET. And recently i have few customer that using ESET Cloud Solution on the premise. So my question is, is there anyway i can manage the customers account in EBA and ECA using my company email address instead of need to logged in using the customers credential?

I tried by adding my email at Customer A EBA account and assign the highest permission available. Then i tried to add my email on Customer B EBA account, but it rejected saying that the email address already existed (referring to the email present at Customer A EBA Account).

So is there anyway that i can access the customer account via EBA and ECA using my own same credential instead of having to depends on customers credential to logged in?

Link to comment
Share on other sites

  • ESET Staff

Hello, unfortunately, this is currently not possible in a way you are seeking for. If customer adds his license to EBA account, the only way for you is to have a dedicated login (email address) to every one of such EBA accounts. We are currently analyzing / designing a solution, that will allow reseller management / visibility into the customer´s EBA accounts, and also connected ECA instances, however it will take some time till this is developed. 

Internal reference: IDEA-1355

Edited by MichalJ
Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...