LynnR 0 Posted November 3, 2020 Share Posted November 3, 2020 When updating ESET package installer get error message Installation failed. The installation was not completed successfully. This may be a result of malware activity. To check the system for potential threats it is recommended to ran a specialized cleaner. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted November 3, 2020 Administrators Share Posted November 3, 2020 Did you run the msi installer for Endpoint 7.3.2044 and it failed with the above error? If so, please provide logs collected with ESET Log Collector for perusal. Also please rename the topic and give it a more meaningful name. Link to comment Share on other sites More sharing options...
LynnR 0 Posted November 3, 2020 Author Share Posted November 3, 2020 Ran ESET log collector ELC_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted November 3, 2020 Administrators Share Posted November 3, 2020 There is just one install log create by agent installer. Unfortunately it's unclear why the upgrade is failing so I'd recommend opening a ticket with your local ESET support. You can also make a post in the ESMC forum and enclose the agent install log; it may get better attention of the ESMC staff there. As for failing installation of Endpoint, try to generate an install log as per https://support.eset.com/en/kb406. Link to comment Share on other sites More sharing options...
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