MustaphaG 0 Posted November 3, 2020 Share Posted November 3, 2020 hello, i did install a trial edition of eset antivirus product, then it has expired, so i did uninstall it. and later when i did buy the licence i did install the eset endpoint secuity product and did put the licence that i bought, the probleme here is everything is being not working everything is red. as you can see in the files attached Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted November 3, 2020 ESET Staff Share Posted November 3, 2020 Does the computer restart help to resolve the situation? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,238 Posted November 3, 2020 Administrators Share Posted November 3, 2020 If a computer restart doesn't help, probably drivers don't load for some reason. Try uninstalling Endpoint, running the ESET Uninstall tool in safe mode and installing the latest version of Endpoint from scratch. Link to comment Share on other sites More sharing options...
MustaphaG 0 Posted November 3, 2020 Author Share Posted November 3, 2020 no, still the same issue, unfortunately, i waited a week now. but still red like in the pictures Link to comment Share on other sites More sharing options...
MustaphaG 0 Posted November 3, 2020 Author Share Posted November 3, 2020 (edited) 10 minutes ago, Marcos said: If a computer restart doesn't help, probably drivers don't load for some reason. Try uninstalling Endpoint, running the ESET Uninstall tool in safe mode and installing the latest version of Endpoint from scratch. it didn't work for me with the default installer, i will try the uninstaller tool now. i have this issue with two computers. with the same situation (had eset antivirus expired so i did uninstall it and i did install the endpoint security with my licence.) Edited November 3, 2020 by MustaphaG Link to comment Share on other sites More sharing options...
Administrators Marcos 5,238 Posted November 3, 2020 Administrators Share Posted November 3, 2020 Just now, MustaphaG said: i did try this also, didn't work for me. i have this issue with two computers. with the same situation (had eset antivirus expired so i did uninstall it and i did install the endpoint security with my licence.) Please provide logs collected with ESET Log Collector on either machine. Link to comment Share on other sites More sharing options...
MustaphaG 0 Posted November 12, 2020 Author Share Posted November 12, 2020 good morning, sorry for the late, i did start windows on safe mode, i did run the uninstall tool, it showed that the endpoint is installed. so i did remove it and i reinstall the eset endpoint security, i still got the same issue, so i did run the ESET Log Collector. you can find attached the result. (is it safe to attach such file? in here) ees_logs.rar Link to comment Share on other sites More sharing options...
Administrators Marcos 5,238 Posted November 12, 2020 Administrators Share Posted November 12, 2020 The logs are incomplete. It appears that the Config and Windows folders were removed from the archive. Link to comment Share on other sites More sharing options...
MustaphaG 0 Posted November 12, 2020 Author Share Posted November 12, 2020 9 minutes ago, Marcos said: The logs are incomplete. It appears that the Config and Windows folders were removed from the archive. i already asked if is it safe to attacch a personal logs in a public forum? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,238 Posted November 12, 2020 Administrators Share Posted November 12, 2020 22 minutes ago, MustaphaG said: i already asked if is it safe to attacch a personal logs in a public forum? You have already uploaded your ELC logs although incomplete. Anyways, attachments are accessible only by ESET staff so it's safe to upload logs here. Link to comment Share on other sites More sharing options...
MustaphaG 0 Posted November 12, 2020 Author Share Posted November 12, 2020 5 minutes ago, Marcos said: You have already uploaded your ESET Log Collector logs although incomplete. Anyways, attachments are accessible only by ESET staff so it's safe to upload logs here. kindly find attached the full logs. i hope this will be helpful to solve this issue. thank you ees_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,238 Posted November 12, 2020 Administrators Share Posted November 12, 2020 There is a problem installing drivers. Signature verification is failing with an error: {DRIVERSTORE_IMPORT_NOTIFY_VALIDATE exit(0xe0000247)} 12:56:20.647 Driver package failed signature verification. Error = 0xE0000247 You have Windows 7. Please run rootsupd downloadable from http://download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/rootsupd_afc57447f7caadd3253333e35777fcd.exe. Link to comment Share on other sites More sharing options...
MustaphaG 0 Posted November 12, 2020 Author Share Posted November 12, 2020 28 minutes ago, Marcos said: There is a problem installing drivers. Signature verification is failing with an error: {DRIVERSTORE_IMPORT_NOTIFY_VALIDATE exit(0xe0000247)} 12:56:20.647 Driver package failed signature verification. Error = 0xE0000247 You have Windows 7. Please run rootsupd downloadable from hxxp://download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/rootsupd_afc57447f7caadd3253333e35777fcd.exe. i did run it, should it restart the system now? because nothing changed at the moment. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,238 Posted November 12, 2020 Administrators Share Posted November 12, 2020 3 minutes ago, MustaphaG said: i did run it, should it restart the system now? because nothing changed at the moment. Yes, drivers are installed when ekrn starts on boot. Link to comment Share on other sites More sharing options...
MustaphaG 0 Posted November 13, 2020 Author Share Posted November 13, 2020 hi sorry for the late, after rebooting i got this noficifation: "Echec de l'installation du pilote une erreur s'est produite lors de l'installation du pilote epfwlwf. Link to comment Share on other sites More sharing options...
itman 1,743 Posted November 13, 2020 Share Posted November 13, 2020 6 minutes ago, MustaphaG said: Echec de l'installation du pilote une erreur s'est produite lors de l'installation du pilote epfwlw Post in English please! Quote Driver installation failed an error occurred while installing the epfwlw driver Link to comment Share on other sites More sharing options...
itman 1,743 Posted November 13, 2020 Share Posted November 13, 2020 This might be the reason: https://forum.eset.com/topic/20224-eis-installation-issue/?do=findComment&comment=98469 Quote There was an old epfwlwf driver package in the driverstore's file repository Link to comment Share on other sites More sharing options...
Administrators Marcos 5,238 Posted November 13, 2020 Administrators Share Posted November 13, 2020 Try installing the epfwlwf driver manually via the network adapter properties: Link to comment Share on other sites More sharing options...
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