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ESET endpoint security RED


MustaphaG
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hello, i did install a trial edition of eset antivirus product, then it has expired, so i did uninstall it. and later when i did buy the licence i did install the eset endpoint secuity product and did put the licence that i bought, the probleme here is everything is being not working everything is red.

as you can see in the files attached

eset1.PNG

eset2.PNG

eset3.PNG

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10 minutes ago, Marcos said:

If a computer restart doesn't help, probably drivers don't load for some reason. Try uninstalling Endpoint, running the ESET Uninstall tool in safe mode and installing the latest version of Endpoint from scratch.

it didn't work for me with the default installer, i will try the uninstaller tool now. i have this issue with two computers. with the same situation (had eset antivirus expired so i did uninstall it and i did install the endpoint security with my licence.)

Edited by MustaphaG
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Just now, MustaphaG said:

i did try this also, didn't work for me. i have this issue with two computers. with the same situation (had eset antivirus expired so i did uninstall it and i did install the endpoint security with my licence.)

Please provide logs collected with ESET Log Collector on either machine.

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  • 2 weeks later...

good morning, sorry for the late, i did start windows on safe mode, i did run the uninstall tool, it showed that the endpoint is installed. so i did remove it and i reinstall the eset endpoint security, i still got the same issue, so i did run the ESET Log Collector. you can find attached the result.  (is it safe to attach such file? in here)

ees_logs.rar

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9 minutes ago, Marcos said:

The logs are incomplete. It appears that the Config and Windows folders were removed from the archive.

i already asked if is it safe to attacch a personal logs in a public forum?

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22 minutes ago, MustaphaG said:

i already asked if is it safe to attacch a personal logs in a public forum?

You have already uploaded your ELC logs although incomplete. Anyways, attachments are accessible only by ESET staff so it's safe to upload logs here.

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5 minutes ago, Marcos said:

You have already uploaded your ESET Log Collector logs although incomplete. Anyways, attachments are accessible only by ESET staff so it's safe to upload logs here.

kindly find attached the full logs. i hope this will be helpful to solve this issue. thank you

ees_logs.zip

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There is a problem installing drivers. Signature verification is failing with an error:

{DRIVERSTORE_IMPORT_NOTIFY_VALIDATE exit(0xe0000247)} 12:56:20.647
Driver package failed signature verification. Error = 0xE0000247

You have Windows 7. Please run rootsupd downloadable from http://download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/rootsupd_afc57447f7caadd3253333e35777fcd.exe.

 

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28 minutes ago, Marcos said:

There is a problem installing drivers. Signature verification is failing with an error:

{DRIVERSTORE_IMPORT_NOTIFY_VALIDATE exit(0xe0000247)} 12:56:20.647
Driver package failed signature verification. Error = 0xE0000247

You have Windows 7. Please run rootsupd downloadable from hxxp://download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/rootsupd_afc57447f7caadd3253333e35777fcd.exe.

 

i did run it, should it restart the system now? because nothing changed at the  moment.

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3 minutes ago, MustaphaG said:

i did run it, should it restart the system now? because nothing changed at the  moment.

Yes, drivers are installed when ekrn starts on boot.

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hi sorry for the late, after rebooting i got this noficifation:

"Echec de l'installation du pilote

une erreur s'est produite lors de l'installation du pilote epfwlwf.

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6 minutes ago, MustaphaG said:

Echec de l'installation du pilote

une erreur s'est produite lors de l'installation du pilote epfwlw

Post in English please!

Quote

Driver installation failed an error occurred while installing the epfwlw driver

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