Penrynian 0 Posted October 29, 2020 Share Posted October 29, 2020 Seems to have happened since the program updated to 14.0.22.0 Computer restart required pops up in red typeface - 5 resets later nothing has changed. Also in red is "Real-time file system protection is non-functional. If I go into Setup menu the 1st item - Computer protection - is red and the real time file system protection button doesn't respond when I try to move it. Why is this happening? I don't touch the program more than once a year at most, it normally just works away in the background, so this is irritating and worrying. Is my PC vulnerable while ESET IS is in this state? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,071 Posted October 29, 2020 Administrators Share Posted October 29, 2020 Did you restart the machine by clicking the "Restart computer" link? Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 393 Posted October 29, 2020 Most Valued Members Share Posted October 29, 2020 13 minutes ago, Marcos said: Did you restart the machine by clicking the "Restart computer" link? I think I mentioned it somewhere but would be handy if a normal restart would also finalise the updates but not sure if this is possible Link to comment Share on other sites More sharing options...
Penrynian 0 Posted October 29, 2020 Author Share Posted October 29, 2020 (edited) "5 resets later nothing has changed" I clicked the reset PC button 5 times, and did a complete shutdown 2 or 3 times. Edited October 29, 2020 by Penrynian Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 393 Posted October 30, 2020 Most Valued Members Share Posted October 30, 2020 3 hours ago, Penrynian said: "5 resets later nothing has changed" I clicked the reset PC button 5 times, and did a complete shutdown 2 or 3 times. As in restart button in eset or the start menu restart button seifearyan 1 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,071 Posted October 30, 2020 Administrators Share Posted October 30, 2020 When the message to restart the machine shows up, please carry on as follows: - in the advanced setup, navigate to Tools -> Diagnostics and click the Create button to generate a dump of ekrn - collect logs with ESET Log Collector and upload the generate zip file here. If too big, upload it to a safe location and provide me with a download link in a private message. Link to comment Share on other sites More sharing options...
Penrynian 0 Posted October 30, 2020 Author Share Posted October 30, 2020 Thanks for your help with this guys, I used the Restart button within the GUI and via the Windows Start button, same result. The “problem PC” is a Dell Optiplex on Win 10 Pro, I will try the Shutdown -r -t 0 when I get back around lunchtime. I am away from base this morning, using a different PC, a Dell Inspiron laptop which is still on V13.2.18.0 and doesn’t display a problem. I think I‘ll leave it that way for a wee while until the Optiplex situation is sorted. Update later …. Link to comment Share on other sites More sharing options...
Penrynian 0 Posted October 30, 2020 Author Share Posted October 30, 2020 5 hours ago, Marcos said: When the message to restart the machine shows up, please carry on as follows: - in the advanced setup, navigate to Tools -> Diagnostics and click the Create button to generate a dump of ekrn - collect logs with ESET Log Collector and upload the generate zip file here. If too big, upload it to a safe location and provide me with a download link in a private message. 2 x ekrn.dmp files generated in my dropbox, link PM'd to Marcos Link to comment Share on other sites More sharing options...
Solution Penrynian 0 Posted October 30, 2020 Author Solution Share Posted October 30, 2020 On the advice of tech support, the program was uninstalled then reinstalled, all good now. It seems the automatic install process didn't work as it should, and reinstallation did the trick. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,071 Posted November 4, 2020 Administrators Share Posted November 4, 2020 If you are still experiencing the issue, does it persist if you temporarily disable real-time protection in the advanced setup and reboot the machine? Does it occur after re-enabling real-time protection and rebooting the machine? Link to comment Share on other sites More sharing options...
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