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Internet Security showing two Security Alerts that won't go away


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Seems to have happened since the program updated to 14.0.22.0

Computer restart required pops up in red typeface - 5 resets later nothing has changed.

Also in red is "Real-time file system protection is non-functional.  If I go into Setup menu the 1st item - Computer protection - is red and the real time file system protection button doesn't respond when I try to move it.

Why is this happening?  I don't touch the program more than once a year at most, it normally just works away in the background, so this is irritating and worrying.

Is my PC vulnerable while ESET IS is in this state?

eset 2.JPG

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13 minutes ago, Marcos said:

Did you restart the machine by clicking the "Restart computer" link?

I think I mentioned it somewhere but would be handy if a normal restart would also finalise the updates but not sure if this is possible 

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3 hours ago, Penrynian said:

"5 resets later nothing has changed"

I clicked the reset PC button 5 times, and did a complete shutdown 2 or 3 times.

As in restart button in eset or the start menu restart button

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When the message to restart the machine shows up, please carry on as follows:
- in the advanced setup, navigate to Tools -> Diagnostics and click the Create button to generate a dump of ekrn
- collect logs with ESET Log Collector and upload the generate zip file here. If too big, upload it to a safe location and provide me with a download link in a private message.

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Thanks for your help with this guys,

I used the Restart button within the GUI and via the Windows Start button, same result.

The “problem PC” is a Dell Optiplex on Win 10 Pro, I will try the Shutdown -r -t 0 when I get back around lunchtime.

I am away from base this morning, using a different PC, a Dell Inspiron laptop which is still on V13.2.18.0 and doesn’t display a problem.  I think I‘ll leave it that way for a wee while until the Optiplex situation is sorted.

Update later ….

 

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5 hours ago, Marcos said:

When the message to restart the machine shows up, please carry on as follows:
- in the advanced setup, navigate to Tools -> Diagnostics and click the Create button to generate a dump of ekrn
- collect logs with ESET Log Collector and upload the generate zip file here. If too big, upload it to a safe location and provide me with a download link in a private message.

2 x ekrn.dmp files generated in my dropbox, link PM'd to Marcos

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On the advice of tech support, the program was uninstalled then reinstalled, all good now.

It seems the automatic install process didn't work as it should, and reinstallation did the trick.

 

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If you are still experiencing the issue, does it persist if you temporarily disable real-time protection in the advanced setup and reboot the machine?

Does it occur after re-enabling real-time protection and rebooting the machine?

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