JulianRO 0 Posted October 29 Share Posted October 29 Hello, I use ESET Mobile Security on my phone and I have the Anti-Theft mode activated. I also installed the SMS Tool to control my phone more easily in case if it is not connected to the internet. I added 3 trusted contacts, but when I wanted to test these commands, these didn't had an effect on the phone. For example, I tried "eset lock (my password)", but the phone wasn't locked. I also mention that the app has administrator privileges. How can I solve this problem? My phone is an Xiaomi Redmi Note 8 Pro, with Android 10. Quote Link to post Share on other sites
Administrators Marcos 3,541 Posted October 29 Administrators Share Posted October 29 Please open a support ticket via the built-in form and let logs to be submitted to customer care for perusal. Quote Link to post Share on other sites
JulianRO 0 Posted November 1 Author Share Posted November 1 I did that, but no response for the moment. Quote Link to post Share on other sites
Administrators Marcos 3,541 Posted November 1 Administrators Share Posted November 1 Please drop me a private message with the confirmation email that you received after creating the ticket enclosed. Quote Link to post Share on other sites
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