JulianRO 0 Posted October 29, 2020 Share Posted October 29, 2020 Hello, I use ESET Mobile Security on my phone and I have the Anti-Theft mode activated. I also installed the SMS Tool to control my phone more easily in case if it is not connected to the internet. I added 3 trusted contacts, but when I wanted to test these commands, these didn't had an effect on the phone. For example, I tried "eset lock (my password)", but the phone wasn't locked. I also mention that the app has administrator privileges. How can I solve this problem? My phone is an Xiaomi Redmi Note 8 Pro, with Android 10. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted October 29, 2020 Administrators Share Posted October 29, 2020 Please open a support ticket via the built-in form and let logs to be submitted to customer care for perusal. Link to comment Share on other sites More sharing options...
JulianRO 0 Posted November 1, 2020 Author Share Posted November 1, 2020 I did that, but no response for the moment. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted November 1, 2020 Administrators Share Posted November 1, 2020 Please drop me a private message with the confirmation email that you received after creating the ticket enclosed. Link to comment Share on other sites More sharing options...
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