Staj 5 Posted October 29, 2020 Share Posted October 29, 2020 I'm very unhappy with the quality of the documentation and the level of support we're receiving for an enterprise setup, are there plans or products available that give us more than level-1 support? Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,083 Posted November 5, 2020 ESET Moderators Share Posted November 5, 2020 Hello @Staj, On 10/29/2020 at 2:49 PM, Staj said: I'm very unhappy with the quality of the documentation Sorry to hear that, but thank you for the feedback provided. I passed it to the team responsible to improve it. On 10/29/2020 at 2:49 PM, Staj said: the level of support we're receiving for an enterprise setup You can pass your feedback on the support to me via a private message, I can have it checked. On 10/29/2020 at 2:49 PM, Staj said: are there plans or products available that give us more than level-1 support The local support should offer tier 1 and 2 support. More complex cases / bugs should be tacked tier 3 support, which is provided by a tech support team in ESET HQ. Such level of support is available to enterprise customers as well in for of a Premium support service, details can be found at https://www.eset.com/int/business/services/premium-support/ Peter Link to comment Share on other sites More sharing options...
Staj 5 Posted November 5, 2020 Author Share Posted November 5, 2020 Quote ESET Premium Support is currently not available in your country. Thanks for the link anyhow. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,083 Posted November 6, 2020 ESET Moderators Share Posted November 6, 2020 Hello @Staj, I checked it with a guy responsible and he told me that the services, including the Premium support will be rolled out during the next year. The release will be gradual, but the exact schedule per country is not available yet. So the guesstimate is end of 2021 or during 2022... Peter Link to comment Share on other sites More sharing options...
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