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Permanent deativation in EBA


Roman_K
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Just select the device and click Deactivate. Make sure that you don't reactivate it, e.g. automatically via a dynamic group with not activated products.

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Is there a key or user icon next to "Activated by" for the device? Are you positive that the client doesn't receive a policy that would re-activate it when it loses activation?

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Yes , there is a key icon. Client is unknown and doesn't receive any policy. Is it possible to change licence key for our organization ?

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I can reset the license key and disconnect seats but you'll need to reactivate the clients then. The person who has the previous license key will not be able to reactivate their Endpoint then since the license key will be changed.

I would recommend a safer approach:
- we will issue a new license that you will use to re-activate Endpoint
- afterwards we will cancel the former license and disconnect seats

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  • 3 weeks later...

@Marcos

I had the same situation and our sales partner said that it can't be done this way, I mean generate new license and then deactivate old one after some time when every seat is reactivated. Only way to do this is generate new license and the old one is instantly deactivated.

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