Jump to content

Recommended Posts

Hello.
I have a problem with the new upgrade of password manager. In particular, I can not figure out how to us this tool in my pc. Instructions provided in this link didn't help me. What is this "24-digit recovery key" being asked and where can I find it? 

Link to post
Share on other sites
11 minutes ago, Peter Randziak said:

Hello @Vilket Namn,

the recovery key is present in the beginning of the migration process when you log in by means of the new extension.

It case be saved as a pdf or copied to a safe storage.

Peter

I am pretty sure I was not presented with this information when I set up the new extension 😕 Is there any other way of getting the key?

Link to post
Share on other sites

Same problem here. I cannot login into upgraded version of password manager using old credentials (which still work on the other device where I did not perform an upgrade). I tried to reset a password, but it asks a recovery key which i never received during initial registration. 

Another issue arose from the importing database from the V2 to V3 (imported file is .xml). Upgraded version is not combining multiple logins, so if you have 2+ logins on website, you will have to input additional logins manually, then assign this website as unique. Which makes the whole process time consuming. This issue is not arising when you simply login into pass manager under your old credentials.

Customer support could not help me and said they will forward that issue to the developers.

I hope someone got this issue resolved and has a solution.

Link to post
Share on other sites
5 hours ago, Spyreto88 said:

Where did you find the recovery key? Please help. I cannot find it

You have to download password manager extension on your browser. The new one. Then, simply open the extension and select "I forgot my password". I think this is the way I did it.

Link to post
Share on other sites
  • Most Valued Members
On 11/5/2020 at 10:21 PM, HPK said:

But where is the recovery key? I know where to type it, but where is the recovery key?

I think normally when you create your account for the first time it'll give you a recovery key to copy down. I had to create a new account because I had lost where I'd put it

Link to post
Share on other sites
33 minutes ago, peteyt said:

I think normally when you create your account for the first time it'll give you a recovery key to copy down. I had to create a new account because I had lost where I'd put it

I think this is the way I did it as well. You are possibly right.

Edited by Vilket Namn
Link to post
Share on other sites
  • Most Valued Members
3 hours ago, Vilket Namn said:

I think this is the way I did it as well. You are possibly right.

Do you know your password or have you forgotten it? My issue was I forgot my password but the security key i belive is only there for if you forget your master password

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...