kamiran.asia 3 Posted October 26, 2020 Share Posted October 26, 2020 Hi Dears. We have Client with agent 7.2.1266.0 could not connect to ESMC. The Logs is attached . The error is : AUTHENTICATION_FAILED (Error description: unable to authenticate entity) Best Regards. Logs.zip Quote Link to post Share on other sites
Administrators Marcos 3,573 Posted October 26, 2020 Administrators Share Posted October 26, 2020 Did you migrate ESMC from VA to a Windows server or vice-versa? Quote Link to post Share on other sites
kamiran.asia 3 Posted October 26, 2020 Author Share Posted October 26, 2020 4 minutes ago, Marcos said: Did you migrate ESMC from VA to a Windows server or vice-versa? No this ESMC was always at a Windows Server. Other Clients are Connected , This new installation did not connect. 😟 Quote Link to post Share on other sites
ESET Staff MartinK 329 Posted October 26, 2020 ESET Staff Share Posted October 26, 2020 Is this device cloned or AGENT was reinstalled? Or was hardware changed on this device recently (during time AGENT was installed?). Also could you please check whether there are no "Questions" regarding this device - in status overview dashboard? I have suspicion there might be administrator input required in order to enable device to connect, due to possible conflict or HW changes. Quote Link to post Share on other sites
kamiran.asia 3 Posted October 26, 2020 Author Share Posted October 26, 2020 5 minutes ago, MartinK said: Is this device cloned or AGENT was reinstalled? Or was hardware changed on this device recently (during time AGENT was installed?). Also could you please check whether there are no "Questions" regarding this device - in status overview dashboard? I have suspicion there might be administrator input required in order to enable device to connect, due to possible conflict or HW changes. No Fresh Windows installation and then ESET installed with all in one installer. No items in questions . Quote Link to post Share on other sites
ESET Staff MartinK 329 Posted October 27, 2020 ESET Staff Share Posted October 27, 2020 14 hours ago, kamiran.asia said: No Fresh Windows installation and then ESET installed with all in one installer. No items in questions . From logs it seems that AGENT is able to connect to ESMC, but something is failing during enrollment. We had an low-visibility issue that had similar symptoms, but it is hard to verify from logs. Any chance you tried to restarting ESMC service? If it won't help, I would recommend to contact technical support for further investigation. Quote Link to post Share on other sites
Vojtech Folprecht 0 Posted December 9, 2020 Share Posted December 9, 2020 Good day. we have the same problem with some FileSecurity. We also migrated ESMC from VA to Windows. Thank you for the advice on how to resolve this situation. Vojtech Folprecht Quote Link to post Share on other sites
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