flipp3r 0 Posted October 24, 2020 Share Posted October 24, 2020 Hello everyone Please help me solve the problem, Eset Endpoint Security is not installed randomly. I get an error: "task failed try to install software manually". Where can I read the installation log? Is there any instructions for Troubleshooting? The user from whose account I am trying to install, in the "Administrators" group, the ports are open. At first, the agent was not updated from 6.5 to 7. I completely Deleted Eset products using the EsetUninstaller utility, then repeated the installation procedure. The agent is installed, but the antivirus itself is not installed. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 25, 2020 Administrators Share Posted October 25, 2020 Please provide logs collected with ESET Log Collector so that we can check the install logs from a failed installation. Link to comment Share on other sites More sharing options...
flipp3r 0 Posted October 26, 2020 Author Share Posted October 26, 2020 Hi, Marcos! The problem was solved by installing the latest Microsoft Windows updates on the client pc. In my organization, there is also a problem with updating ESET agents from 6.5 to 7.*. also, the antivirus itself is not updated on problem computers, and LogCollector does not work. Can I attach a log here, or do I need to open a new topic? Link to comment Share on other sites More sharing options...
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