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Windows MSP Agent installer only providing .exe download, not .bat


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We have relied on pushing a .bat agent installer to our MSP clients through our RMM when deploying ESET. With the move to the new MSP management and the creation of per-customer agent installers there only seems to be a .exe download now, not a .bat.

Is there a way to get a scriptable install for the agent? This appears to still be available for MAC clients, but not windows.

ESMC v.7.2.1278.0

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  • ESET Staff

Not sure I understand, but you are referring to new MSP automation framework as available in ESMC 7.2? If so, this wizard will offer you only creation of EXE installer file, as that is most commonly used one, but there should be still possibility to create all original types of installer manually, as you would do in previous versions (i.e. from installers screen).

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Yes, that is exactly what I'm referring to.

Understandable that there would be a default based on most common usage, but it would be nice to have a script download option there too. We have a general installer script but that doesn't automatically populate the client in the MSP automation framework. Is it just a matter of adding the corresponding tag and parent group when manually generating the installer?

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12 hours ago, David Fletcher said:

Yes, that is exactly what I'm referring to.

Understandable that there would be a default based on most common usage, but it would be nice to have a script download option there too. We have a general installer script but that doesn't automatically populate the client in the MSP automation framework. Is it just a matter of adding the corresponding tag and parent group when manually generating the installer?

Yes, MSP automation framework helps with automated creation of required parts, as are groups, security permissions, installers, tags, certificates, but old "mechanisms" for management are available as were previously.

In order to populate AGENTs to "company" group, it is indeed just matter of creating installer manually and selecting proper parameters (static group) and it should behave identically as for installers created by framework. Just be aware there might be differences in security configuration, where objects created by framework are configured in a way they are accessible only to specific users -> in case of manual creation of installers, has to be done manually, especially in case installer are created by administrator account, not by user created for specific company.

 

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3 hours ago, MartinK said:

... Just be aware there might be differences in security configuration, where objects created by framework are configured in a way they are accessible only to specific users -> in case of manual creation of installers, has to be done manually, especially in case installer are created by administrator account, not by user created for specific company.

I think this illustrates why it would be good if there were a script option available in addition to the executable in the MSP automation. I can't speak for other MSPs, but for our use case a script is much easier to deploy than an executable. This might be different if all we were installing was ESET.  With a script we can more easily automate our client setup.

Basically, to take advantage of the new MSP automation framework (which I think is a great step forward) we currently have to manually create a script for installation. While this certainly is doable, it feels like a missed opportunity for a more streamlined process.

BTW - Thank you for your clear answer to my question. 

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  • 2 weeks later...
  • ESET Staff
On 10/19/2020 at 6:24 PM, David Fletcher said:

We have relied on pushing a .bat agent installer to our MSP clients through our RMM when deploying ESET. With the move to the new MSP management and the creation of per-customer agent installers there only seems to be a .exe download now, not a .bat.

Is there a way to get a scriptable install for the agent? This appears to still be available for MAC clients, but not windows.

ESMC v.7.2.1278.0

Thanks, quite a good idea. We will try to bring it in a service release next year.

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