Persona1986 0 Posted June 5, 2014 Share Posted June 5, 2014 Hi, Our main file server has about 60000 files in quarantine, and when I try to delete them from the ESET GUI my server hangs, which is very very bad for business. Even when I delete files in batches of ten, it hangs for about 3 minutes before ESET responds and doing it like that will take forever. Last night I uninstalled ESET, and reinstalled it, however all my quarantine files are back! (Dated from last month). My question is, can I delete quarantine files manually from windows? Kind Regards. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 944 Posted June 5, 2014 ESET Moderators Share Posted June 5, 2014 Hello, yes you can delete them manually in case there is so many of them. I would suggest to do in on a regular basis in case of such load. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,693 Posted June 6, 2014 Administrators Share Posted June 6, 2014 The primary problem is that so many files are being quarantined. Ideally you shouldn't have any files in quarantine. Are the files detected directly on the server and subsequently quarantined? If so, could you post a handful of records from the Detected threats log? Link to comment Share on other sites More sharing options...
mattspchelp 4 Posted June 12, 2014 Share Posted June 12, 2014 This is also an issue I reported months ago , as we have a server that quarantined all .zip files to prevent them being deleted or being delivered to customers, I was advised that the self defence module needs to be disabled and then the quarantine folder emptied , however I did ask if a pagination feature could be added or a limit of 30 records loaded at a time as we have had the same issue where the server becomes unresponsive, Link to comment Share on other sites More sharing options...
Administrators Marcos 4,693 Posted June 13, 2014 Administrators Share Posted June 13, 2014 The quarantine folders are not protected by self-defense so there's no problem deleting the content manually. Link to comment Share on other sites More sharing options...
Persona1986 0 Posted June 19, 2014 Author Share Posted June 19, 2014 Hi Marcos, It's mostly autorun.inf files, which I've submitted to eset before. How do I manually delete the quarantine files? Kind Regards, Werner Link to comment Share on other sites More sharing options...
Administrators Marcos 4,693 Posted June 19, 2014 Administrators Share Posted June 19, 2014 Hi Werner, search for *.ndf and *.nqf files in the c:\users or "c:\documents and settings" folder and delete them. Link to comment Share on other sites More sharing options...
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