Jump to content

Failing to update AGENT from 6.4 to 7.2


Recommended Posts

Good day everyone,

I'm having an issue upgrading ESET agents from 6.4 to 7.2.

We recently upgraded from ERA to ESCM and after the first round of agent updates some machines did not update.

It seems like all of the machines in question might be running the 6.4 version.

Tried the Security Management Center Components Upgrade task, they all come back as TASK FINISHED SUCCESSFULLY, but the agents remain in the original version.

What can I do (that doesn't involve me manually updating every agent)?

Link to post
Share on other sites
  • Administrators

Try running the agent msi installer and see if a server-assisted installation also fails with an error. If so, you could create an install log by running the msi with the "/lvx* inst.log" parameter.

Link to post
Share on other sites

But that's my problem..

If I have to physically go to the clients company in order to do that I might aswell just install all the other agents I have missing..

If there's nothing else that can be tried remotely I'll just have to schedule an appointment and install them manually..

Link to post
Share on other sites
  • ESET Staff

Unfortunately most probably reason is that upgrade from ERA 6.4 to ESMC 7.2 is no longer supported directly. Manual upgrade should work, but it was probably not tested. Also any available installation method available in ESMC should be enough to upgrade problematic AGENTs.

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...