bmerriwork 0 Posted October 16, 2020 Share Posted October 16, 2020 We recently switched a client over to ESET and on two of their Desktops we encountered an error with installing ESET. The error was as follows "Service 'ESET Service' (ekrn) failed to start. Verify that you have sufficient privilege's to start system services". Initially I thought that it was either because the accounts were not administrators however in both cases they were the only profiles on the device. We think it may be AVAST anti-virus which is blocking the installation as we get the same error with regards to insufficient privilege's when trying trying to uninstall AVAST from multiple machines. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,548 Posted October 16, 2020 Administrators Share Posted October 16, 2020 Let's start off by providing logs collected with ESET Log Collector and a Procmon log. 1, Start logging with Procmon. 2, Run the installer. 3. When the installation fails, stop logging, save the Procmon log and compress it, e.g. to a zip archive. 4, Collect logs with ESET Log Collector. 5. Upload both archives here. If too big, upload them to a safe location and drop me a personal message with a download link. Link to comment Share on other sites More sharing options...
bmerriwork 0 Posted October 16, 2020 Author Share Posted October 16, 2020 Thanks I will get the logs to you as soon as possible I just need to arrange a time to access the users Desktop. Link to comment Share on other sites More sharing options...
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