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Does anyone know how to disable the license norifications Remote Admin sends out to the clients?  Needless to say, it's suboptimal to have the program nag a couple of hundred users that the license is about to expire.  The sysadmin?  Yes.  Users who have no control or input in the process?  Not so much.

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First of all, clients in a network should update from a centralized mirror and shouldn't have any username/password for updating from ESET's servers entered in the update setup. This way the clients will not receive any information from expiration servers.

If they are mobile clients who must update from ESET's servers, there's no other way how to stop the notifications about license expiration from being displayed apart from renewing the license. By renewing a license in advance you won't lose any remaining days from your current license.

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So what you're saying is if the client is set to get its updates from a local server rather than directly from Eset, then it won't prompt the users for license renewal.  Let me tackle that and see how it comes out.

 

For the license itself, it has not expired and the new license is on order, but has not yet arrived.  In the meantime a couple hundred users are getting notifications saying "hey, um, just in case you didn't know already, I'm about to expire in a couple of weeks.  Don't forget about me!  Please..."  Then those users, bless their souls, call, email, and stop me in the hall to let me know, just in case the fifty people before them haven't already done so.  I just love the opportunity to get additional interaction with the users so we can spend more quality time together.

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I set up a local mirror, downloaded all the goodness, and pointed my test system to the local server.  Aaaaand...no change.  The user still gets a license pop-up at login, the icon is still orange, and the app still says dire things will happen if Something Isn't Done Soon!

 

Any other suggestions/tips?

Edited by Hennepin
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By renewing a license in advance you won't lose any remaining days from your current license.

Sorry for jumping in, now when you mention this I would really appreciate if you could tell me if that applies for the Home Products too? I know I am not the only one that are wondering about that. I thought that was/is the case, others say it's not and that one will lose days if renewed earlier.

 

Thank you. :)

Edited by SweX
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I can't speak to the consumer side, but for the corporate side the new license does indeed pick up where the old one leaves off with no overlap. I have to imagine that the licenses work the same in both cases or people would be screaming bloody murder on the forums.  So check the forums and if they look clean, then you're good to go.

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I set up a local mirror, downloaded all the goodness, and pointed my test system to the local server.  Aaaaand...no change.  The user still gets a license pop-up at login, the icon is still orange, and the app still says dire things will happen if Something Isn't Done Soon!

 

Any other suggestions/tips?

 

Your configuration is not correct if its still prompting.

Check your policy, ensure your licenses are embedded, clients should be changed when they check in to ERA.

You must remove the username and password from the clients, etc.

 

If you need instructions let us know.

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The username and password has indeed been removed from my test client.  I doublechecked and that portion is all squared away.

 

Embedding the license though I'm not sure about.  Do you have instructions on how to accomplish that?

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I must have gotten the wrong link as the one above just shows how to install new licenses, as opposed to how to prevent users from getting license notifications.  To reitterate, the current license is still valid and the new license is on order, but has not yet arrived. 

 

I'm starting to get the impression that there simply isn't any way to turn off or disable user notifications in this program.  It may be time to start looking around the registry to see if I can simply disable all pop-ups for users.

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simply disable all pop-ups for users.

 

You can't disable notifications for ESET in the registry, because they aren't shown by Windows but by ESET.

But if it's the same as on the consumer products you can disable notifications in the ESET settings. You can also adjust more special options about notifications.

post-3952-0-06260800-1402491925_thumb.png

Edited by rugk
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Disabling pop-ups is also suboptimal from the point of view that it only takes care of one aspect of the notification process.  The license renewal routine also changes the Eset icon from green to orange and, if the user goes into the app, it has a dire message waiting for them there.

 

Rugk's posting above is good for people who are working on the consumer side of the program.  If you're on the enterprise side, here's what you need to do.

 

Go into Remote Administrator and click on Tools > Policy Manager.  Expand the tree and go into Windows Desktop v5 > Kernel > Settings > Default User Interface Values.  Play around with those settings until you get the results you want.

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  • 2 weeks later...
  • ESET Moderators

Hello,

Since you probably do not want to share your network topology in a public forum, might I suggest contacting ESET's technical support department? They can walk you through the steps to verify the software is configured correctly so license expiry notifications do not appear on endpoints.

In the US and Canada, support can be reached at +1 (866) 343-3738.

Regards,

Aryeh Goretsky

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