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Upgrading ESMC from 7.1 to 7.2 never ends


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Hello,

I am trying to upgrade ESET Security Management Center from v. 7.1.27.0 to 7.2.11.3. SMC is running on a MS Windows Server 2012.

I followed instructions given at https://support.eset.com/en/kb7384/
Installation prerequisites at https://help.eset.com/esmc_install/72/en-US/prerequisites_server_windows.html are all met.

I created the upgrade task in
Tasks > Client Tasks > ESET Security Management Center > Security Management Center Components Upgrade
with ESET Security Management Center Server, ver. 7.2.1278.0 for Windows 
and started it but after 3 hours it is still running, which is not expected I'd say.

The web console is accessible and after user login it says:

screenshot1.png.60889547780d1ef2cd21be4bb931efb0.png


Programs and Features still shows ESET Security Management Center Server 7.1.717.0.

How to solve this issue?

-- rpr.

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Could you please check standard AGENT's logs directory for indices of failure? As you are still able to log-into original ESMC, it is very probable that installation of ESMC 7.2 failed. There might be multiple reasons for that, where most common in case of upgrade from 7.1 to 7.2 is that sometimes ESMC service is not able to stop in time, resulting in upgrade failure. In case of this problem, solution is mostly re-execution of task. Also manual upgrade might help to provide more details, especially in case logs from failed ESMC upgrade are no longer available.

Could you also check whether ESET Management Agent installed side-by-side ESMC server is upgrade? If so, it indicates that upgrade process is already done, which would mean that it definitely failed o upgrade ESMC for some reason and there is no need to wait any longer.

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I restarted the Windows Server and started the task again which finished successfully.

Now I see the following versions:

  • ESET Management Agent 7.2.1266 - upgraded
  • ESET Security Management Center Server 7.2.1278.0 - upgraded
  • ESET Rogue Detection Sensor 1.1.693.0 - not upgraded
  • Apache Tomcat 7.0.96 - not upgraded

KB3690 says that ESMS 7.2.11.3 on Windows should contain newer versions of the following components:

  • ESET Rogue Detection Sensor 1.1.693.1
  • Apache Tomcat 9.0.35

Why the upgrade task in web console did not upgrade those components? Is it possible to do it manually?

 

-- rpr.

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I was able to update ESET Rogue Detection Sensor to v. 1.1.693.1 by installing rdsensor_x64.msi from All-in-one Installer (x64.zip) for ESMC 7.2.11.3 (downloaded from https://www.eset.com/int/business/security-management-center/download/).

For upgrading Apache Tomcat from 7.0.96 to 9.0.39 I followed instructions from https://help.eset.com/esmc_install/72/en-US/upgrading_apache_tomcat_windows.html Though, the article does not say that after restoring server.xml file from previous installation you have to edit it to update the Tomcat path in the following line:

keystoreFile="C:\Program Files\Apache Software Foundation\Tomcat 9.0\.keystore"

Otherwise, the Apache Tomcat service will not start.

-- rpr.

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On 10/14/2020 at 12:27 PM, rpremuz said:

I was able to update ESET Rogue Detection Sensor to v. 1.1.693.1 by installing rdsensor_x64.msi from All-in-one Installer (x64.zip) for ESMC 7.2.11.3 (downloaded from https://www.eset.com/int/business/security-management-center/download/).

For upgrading Apache Tomcat from 7.0.96 to 9.0.39 I followed instructions from https://help.eset.com/esmc_install/72/en-US/upgrading_apache_tomcat_windows.html Though, the article does not say that after restoring server.xml file from previous installation you have to edit it to update the Tomcat path in the following line:

keystoreFile="C:\Program Files\Apache Software Foundation\Tomcat 9.0\.keystore"

Otherwise, the Apache Tomcat service will not start.

-- rpr.

Hello, the instructions for upgrading Apache Tomcat have been updated based on your suggestion. Thank you!

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