I can't install EWFS for Windows Server 64 bit via client task

[someonesomegirl 0]

I would like to installation  EWFS for Windows Server 64 bit  via Client task .But not foundI 64 bit in repository list in ENG package repository.

What I should?

[Marcos 5,070]

In the list there is no security product listed. Only agent and operating system products are.

Did you create a software install task and selected EFSW? If so, I recall you should see "Security product" in the Product column in the task list.

[someonesomegirl 0]

Yes I do,  selected EFSW but have only one package 32 bit in EN version and same issue in  EEA package

[Marcos 5,070]

You don't select the bitness of the package, just the product, version and language. The appropriate version will be installed automatically.

[MartinK 378]

Could you please double check that target system version is actually supported by selected product? Mentioned error might mean that package compatible with your operating is not available.

Also this error might be caused by inability of AGENT on target system to access ESET repository servers (by default it is http://repository.eset.com) - are there any strict IP whitelist employed on target machine? Asking because file from ESET repository might be also server by CDN network provided by one of public cloud providers, which might cause issues on strictly configured firewalls.

[someonesomegirl 0]

Not yet found ,

May be the cause let 's me check firewall again .

[someonesomegirl 0]

To day I not yet found package 64 bit ,have to 32 bit only,I checked our firewall it's  set allow any/any on ESMC server.

 

[MichalJ 434]

Hello, packages are not split by 32 / 64 bit. Agent automatically install correct bit version based on the installed operating system. 

[someonesomegirl 0]

I'm get it. thank you very much,Let me check with our admin firewall again.