Guest Dania Posted May 21, 2013 Share Posted May 21, 2013 Description: Eset Renewal Policy Detail: I found updating the program is not only complicated but also took a lot of efforts and time-consuming. I bought the Eset Smart Security new activation license for 3 PCs last year. During this 1 year period, one of my PC was broken so that I use Eset effectively on my 2 PCs. Then a few days ago, I bought Eset Smart Security Renewal license for 2 PCs (valid for 1 year), because the other computer is still broken and completely not functional.I was very surprised that i couldn't use the renewal serial number because it is for 2 PCs. The Eset Customer service said that the amount of PC when i want to buy the renewal should be the same amount with the first new activation. So if I have bought the new activation for 3 PCs i should buy the renewal for 3 PCs too, otherwise i can't use the serial number.For me it doesn't make sense to buy 3 renewal licenses whereas I only need 2. And now my 2 PCs renewal licenses are useless too. Could you please explain why is there such a policy like that? And is there any way I can make use of my recently bought renewal licences? I really hope Eset International can give me a better solution. Thank you, Dania Link to comment Share on other sites More sharing options...
Former ESET Employees dwomack 160 Posted May 21, 2013 Former ESET Employees Share Posted May 21, 2013 I'd highly recommend contacting our Sales Department by phone at 866-343-3738 to get this resolved. Our sales reps will have the latest policy information on this and can likely better assist you with your recent order. Link to comment Share on other sites More sharing options...
Recommended Posts