Jump to content

Recommended Posts

My phone backup was stored in an archive and the AV detected a malware in it then quarantined the whole archive and when I ty to restore it it gives me error "Restoring file from quarantine failed." what should I do?

Link to post
Share on other sites
  • Administrators

The error could be caused by insufficient permissions for the target folder or the quarantined files could be corrupted or inaccessible, e.g. due to a hw failure. Right-click the desired file in quarantine, select "Restore to" and restore it to a folder on your system drive. Then you can manually move it to another device or drive.

Please provide logs collected with ESET Log Collector.

Link to post
Share on other sites
5 hours ago, Marcos said:

The error could be caused by insufficient permissions for the target folder or the quarantined files could be corrupted or inaccessible, e.g. due to a hw failure. Right-click the desired file in quarantine, select "Restore to" and restore it to a folder on your system drive. Then you can manually move it to another device or drive.

Please provide logs collected with ESET Log Collector.

this is the log output. and the file wasn't corrupted before it went to the quarantine and it has important files i need to recover ASAP

eis_logs.zip

Link to post
Share on other sites
Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...