caplcis 0 Posted September 24, 2020 Share Posted September 24, 2020 I am having problem updating the virus database, display error message: "Maximum protection is not ensured" "Virus signature database is out of date" how to solve this problem. Here is my installed components: Virus signature database: 20977 (20200310) Rapid Response module: 15886 (20200310) Update module: 1074.3 (20200217) Antivirus and antispyware scanner module: 1559.4 (20200212) Advanced heuristics module: 1197 (20200116) Archive support module: 1299 (20200302) Cleaner module: 1207 (20200128) Anti-Stealth support module: 1157.1 (20191216) ESET SysInspector module: 1276 (20200217) Self-defense support module: 1018 (20100812) Real-time file system protection module: 1014 (20160223) Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted September 24, 2020 Administrators Share Posted September 24, 2020 For some reason your ESET product doesn't update. Please provide logs collected with ESET Log Collector. Link to comment Share on other sites More sharing options...
caplcis 0 Posted September 24, 2020 Author Share Posted September 24, 2020 The ESET Logs has been collected for your advise, please. eavbe_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted September 24, 2020 Administrators Share Posted September 24, 2020 You have a very old version ESET NOD32 Antivirus 4.2 BE installed on the server. Please carry on as follows: - uninstall ESET v4.2 - reboot the server - install the latest version of ESET File Security v7.1 Link to comment Share on other sites More sharing options...
caplcis 0 Posted September 24, 2020 Author Share Posted September 24, 2020 Is it free upgrade to ESET File Security v7.1, how about the username and password with the licenses details are the same as the old product?? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted September 24, 2020 Administrators Share Posted September 24, 2020 Your license entitles you to download any version of the product (including future ones) that you have purchased. However, I would recommend contacting your local ESET distributor regarding the license for the server since you seem to have a license for ESET Endpoint Antivirus for 5 seats which probably doesn't include a license for ESET File Security. I recall the minimum number of seats to include an EFSW license is 10 but I can be wrong. Link to comment Share on other sites More sharing options...
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