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BSOD windows 10 1909 latest eset version urgent

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Hi there

i am having 3 Problems,

i am using eset encryption  ( latest version)

1)...as i want to decrypt a HDD from a defect laptop.

2) ...and it is ending up in a BSOD when i encrypt the new HDD on the new Laptop.
    ( even trying the Fixes from Eset Home page (for Windows 1903 ) arent solving the BSOD.

3)...I thought i could add the external HDD and it asks for the Key, but it is asking me to format the disk instead of offering decryption.


Does anybody have an idea how i can get the ccrypted information ?


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