Gaetank 0 Posted September 17, 2020 Share Posted September 17, 2020 Bonjour, Impossible de finaliser mon installation, cela va jusqu’à 6% après la première phrase de téléchargement des fichiers et les 3 choix pour l’utilisation des données etc. (voir image) https://imagizer.imageshack.com/img923/683/3Wy5vY.png Puis ce message d'erreur apparait: https://imagizer.imageshack.com/img922/1237/JeKNqz.png Je met en route le dépanneur automatique, qui me demande ensuite de redémarrer mon ordinateur, mais rien n'y change (image->https://imagizer.imageshack.com/img922/8400/20VGOn.png) Si vous avez une solution... merci de bien vouloir m'aider, j'ai payé une licence...Hello,Impossible to finalize my installation, it goes up to 6% after the first sentence of downloading files and the 3 choices for using data etc.(see image) Then this error message appears: I start the auto reparator, which then asks me to restart my computer, but nothing changes (image->)If you have a solution... please help me, I paid a license... Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted September 17, 2020 Administrators Share Posted September 17, 2020 Please provide logs collected with ESET Log Collector. Link to comment Share on other sites More sharing options...
Gaetank 0 Posted September 17, 2020 Author Share Posted September 17, 2020 eav_logs.zip Link to comment Share on other sites More sharing options...
Gaetank 0 Posted September 17, 2020 Author Share Posted September 17, 2020 i changed the way of collect and get this Link to comment Share on other sites More sharing options...
Gaetank 0 Posted September 18, 2020 Author Share Posted September 18, 2020 22 hours ago, Marcos said: Please provide logs collected with ESET Log Collector. are you here? Link to comment Share on other sites More sharing options...
Gaetank 0 Posted October 21, 2020 Author Share Posted October 21, 2020 On 9/17/2020 at 8:19 PM, Marcos said: Please provide logs collected with ESET Log Collector. waiting... Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted October 22, 2020 Administrators Share Posted October 22, 2020 Error 1922. The service "ESET Service" (ekrn) could not be deleted. Check that your access rights allow you to delete system services. Does the issue persist after running the ESET Uninstall tool in safe mode? Link to comment Share on other sites More sharing options...
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