Upgrade ESMC 7.1 to latest version failed

[Flo85 0]

Hello forum,

we try to update the ESMC 7.1 Module to the latest version. Its installed as virtuell ERA-Appliance. If we try to update over the management website we get an unkown error (found in audit log): Undocumented serious error.

If we try it with the console we get the following error:
2020-09-17 11:30:30 Information: Installer: Extracting archive to /tmp/tmp.NdjArT0xeu
2020-09-17 11:30:32 Information: Installer: Archive extracted to /tmp/tmp.NdjArT0xeu.
2020-09-17 11:30:32 Information: Installer: Checking OpenSSL ...
./server-linux-x86_64.sh: Zeile 1823: /tmp/tmp.NdjArT0xeu/setup/CustomActions: Keine Berechtigung
2020-09-17 11:30:32 Information: Installer: Failed dependency check for OpenSSL.
2020-09-17 11:30:32 Information: Installer: Error: 1836: Error occurred while checking OpenSSL

current version:

ESET Security Management Center (Server), Version 7.1 (7.1.503.0)
ESET Security Management Center (Web Console), Version 7.1 (7.1.393.0)
CentOS (64-bit), Version 7.8.2003

current openssl version:

OpenSSL 1.0.2k-fips  26 Jan 2017
 

Normally we do it in this way: https://help.eset.com/esmc_admin/72/en-US/client_tasks_upgrade_components.html

Any ideas?

Best

Flo

 

[MartinK 384]

Could you please attach log file:

/var/log/eset/RemoteAdministrator/EraServerInstaller.log

It contains more detailed information - might helps with Analysis. From provided output it indeed seems that OpenSSL verification fails, but OpenSSL version seems to be correct. Any chance multiple versions are installed? Or were there made any changes in appliance itself? Asking as I am surprised by "german" error in output of logs, which is suspicious as we are not localizing such messages - maybe locale of system was changed from default en_US?

Also there is an alternate method for upgrade, using migration to completely new appliance: https://help.eset.com/esmc_deploy_va/72/en-US/?va_upgrade_migrate.html which would probably helps, but it might consequences in case some custom modifications of system or administrative operations were made (i.e. manual joining into domain, etc.).

[Flo85 0]

Dear Martin,
thank you for your feedback.
We took another look at the "EraServerInstaller.log" and read over the line "./server-linux-x86_64.sh: Line 1823: /tmp/tmp.NdjArT0xeu/setup/CustomActions: No permission" all the time.
This was because /tmp was mounted with "noexec".
Thanks for your help!
Many greetings
Flo