Jump to content

ECA not accessible


Recommended Posts

Dear All,

We are unable to access our ECA , please advise on a work around 

Here below are the errors encountered 

*version : ECA7.2.92.0*
*locale : en_US*
*user.agent : Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.102 Safari/537.36 (safari)*
*document : https://eu02.eca.eset.com/era/webconsole/AB2453E48CAED0B8E299458A8CE28778.cache.html*
*url: https://eu02.eca.eset.com/era/webconsole/*
        
An uncaught exception has ocurred! (com.google.gwt.core.client.JavaScriptException: (TypeError) : Cannot read property 'getAuthorization' of undefined)
@Unknown.QOi(Unknown Source:300)@
@Unknown.lFe(Unknown Source:157)@
@Unknown.EGe(Unknown Source:146)@
@Unknown.uh(Unknown Source:135)@
@Unknown.anonymous(Unknown Source:139)@
@Unknown.Xn(Unknown Source:309)@
@Unknown.$n(Unknown Source:361)@
@Unknown.anonymous(Unknown Source:78)@

Javascript cause: <br/>@TypeError: Cannot read property &#39;getAuthorization&#39; of undefined@ 

 

image.thumb.png.c9e85d01d020f85002e0aef3132754e1.png

 

image.thumb.png.62921a28e52d3fba9d62f79dc55e42aa.png

image.png

Link to post
Share on other sites
  • Administrators

Is only one user logged in ECA? If so, the issue is most likely caused by caused at the ISP. Try connecting to the Internet through another ISP at least for a test, if possible.

Link to post
Share on other sites
2 minutes ago, Marcos said:

Is only one user logged in ECA? If so, the issue is most likely caused by caused at the ISP. Try connecting to the Internet through another ISP at least for a test, if possible.

Thanks marcos, I will do as advised and revert 

Regards 

Link to post
Share on other sites
19 hours ago, Marcos said:

Is only one user logged in ECA? If so, the issue is most likely caused by caused at the ISP. Try connecting to the Internet through another ISP at least for a test, if possible.

We did as advise but faced with the same issue 

Link to post
Share on other sites
  • Administrators

Since you work for an ESET partner, please use the standard channel for reporting issues. This is a kind of issue that needs further investigation anyway so a support ticket must be created.

Link to post
Share on other sites
Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...