ECA not accessible

[mayowa 1]

Dear All,

We are unable to access our ECA , please advise on a work around 

Here below are the errors encountered 

*version : ECA7.2.92.0*
*locale : en_US*
*user.agent : Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.102 Safari/537.36 (safari)*
*document : https://eu02.eca.eset.com/era/webconsole/AB2453E48CAED0B8E299458A8CE28778.cache.html*
*url: https://eu02.eca.eset.com/era/webconsole/*
        
An uncaught exception has ocurred! (com.google.gwt.core.client.JavaScriptException: (TypeError) : Cannot read property 'getAuthorization' of undefined)
@Unknown.QOi(Unknown Source:300)@
@Unknown.lFe(Unknown Source:157)@
@Unknown.EGe(Unknown Source:146)@
@Unknown.uh(Unknown Source:135)@
@Unknown.anonymous(Unknown Source:139)@
@Unknown.Xn(Unknown Source:309)@
@Unknown.$n(Unknown Source:361)@
@Unknown.anonymous(Unknown Source:78)@

Javascript cause: <br/>@TypeError: Cannot read property &#39;getAuthorization&#39; of undefined@ 

 

 

[Marcos 4,709]

Is only one user logged in ECA? If so, the issue is most likely caused by caused at the ISP. Try connecting to the Internet through another ISP at least for a test, if possible.

[mayowa 1]

2 minutes ago, Marcos said:

Is only one user logged in ECA? If so, the issue is most likely caused by caused at the ISP. Try connecting to the Internet through another ISP at least for a test, if possible.

Thanks marcos, I will do as advised and revert 

Regards 

[mayowa 1]

19 hours ago, Marcos said:

Is only one user logged in ECA? If so, the issue is most likely caused by caused at the ISP. Try connecting to the Internet through another ISP at least for a test, if possible.

We did as advise but faced with the same issue 

[Marcos 4,709]

Since you work for an ESET partner, please use the standard channel for reporting issues. This is a kind of issue that needs further investigation anyway so a support ticket must be created.