mayowa 1 Posted September 16, 2020 Share Posted September 16, 2020 Dear All, We are unable to access our ECA , please advise on a work around Here below are the errors encountered *version : ECA7.2.92.0* *locale : en_US* *user.agent : Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.102 Safari/537.36 (safari)* *document : https://eu02.eca.eset.com/era/webconsole/AB2453E48CAED0B8E299458A8CE28778.cache.html* *url: https://eu02.eca.eset.com/era/webconsole/* An uncaught exception has ocurred! (com.google.gwt.core.client.JavaScriptException: (TypeError) : Cannot read property 'getAuthorization' of undefined) @Unknown.QOi(Unknown Source:300)@ @Unknown.lFe(Unknown Source:157)@ @Unknown.EGe(Unknown Source:146)@ @Unknown.uh(Unknown Source:135)@ @Unknown.anonymous(Unknown Source:139)@ @Unknown.Xn(Unknown Source:309)@ @Unknown.$n(Unknown Source:361)@ @Unknown.anonymous(Unknown Source:78)@ Javascript cause: <br/>@TypeError: Cannot read property 'getAuthorization' of undefined@ Link to comment Share on other sites More sharing options...
Administrators Marcos 4,709 Posted September 16, 2020 Administrators Share Posted September 16, 2020 Is only one user logged in ECA? If so, the issue is most likely caused by caused at the ISP. Try connecting to the Internet through another ISP at least for a test, if possible. Link to comment Share on other sites More sharing options...
mayowa 1 Posted September 16, 2020 Author Share Posted September 16, 2020 2 minutes ago, Marcos said: Is only one user logged in ECA? If so, the issue is most likely caused by caused at the ISP. Try connecting to the Internet through another ISP at least for a test, if possible. Thanks marcos, I will do as advised and revert Regards Link to comment Share on other sites More sharing options...
mayowa 1 Posted September 17, 2020 Author Share Posted September 17, 2020 19 hours ago, Marcos said: Is only one user logged in ECA? If so, the issue is most likely caused by caused at the ISP. Try connecting to the Internet through another ISP at least for a test, if possible. We did as advise but faced with the same issue Link to comment Share on other sites More sharing options...
Administrators Marcos 4,709 Posted September 17, 2020 Administrators Share Posted September 17, 2020 Since you work for an ESET partner, please use the standard channel for reporting issues. This is a kind of issue that needs further investigation anyway so a support ticket must be created. Link to comment Share on other sites More sharing options...
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