Stu_McHugh 0 Posted September 16, 2020 Posted September 16, 2020 I have wiped and reinstalled my laptop (Dell Latitude 7490) and now trying to carry out a Full Disk Encryption. From the ESET Endpoint Encryption server i have successfully push out the Endpoint Encryption Client (5.0.7.3 and can see in the notification area. I'm trying to use the TPM chip which was used before do getting a prompt to clear it. After a reboot and clear the Endpoint Encryption server can see that it's cleared and get the following message against the machine, TPM Status - The Trusted Platform Module (TPM) is unavailable, error 3 Can anyone offer any advise?
Nothanksyouplease 0 Posted September 16, 2020 Posted September 16, 2020 (edited) Same-ish issue here when trying to reconfigure the TPM it fails with our new Latitude 3410's that came out of the box with windows version 2004 installed. Curious for a solution so we don't have to wipe every single device and go back to version 1909. Edited September 16, 2020 by Nothanksyouplease
Former ESET Employees Kristian Cajkovsky 4 Posted September 17, 2020 Former ESET Employees Posted September 17, 2020 Hello @Stu_McHugh Can you please tell me how you have cleared the TPM? Once you sent the command, did the user see a prompt to reboot? Have you removed the old machine from the Server before attempting to re-encrypt?
Nothanksyouplease 0 Posted September 18, 2020 Posted September 18, 2020 Found a fix to my specific issue related to these dell Latitude 3410's. There was an extra 1.6 gig dell recovery support partition that I deleted and it somehow fixed it.
Stu_McHugh 0 Posted September 21, 2020 Author Posted September 21, 2020 On 9/17/2020 at 10:22 AM, Kristian Cajkovsky said: Hello @Stu_McHugh Can you please tell me how you have cleared the TPM? Once you sent the command, did the user see a prompt to reboot? Have you removed the old machine from the Server before attempting to re-encrypt? I have tried using the windows MMC (TPM>MSC) and in the BIOS. The send command works and asks for a reboot but after the reboot the console "'Take TPM Ownership' command failed" Workstation lt1221 68439512-F81F-11EA-B8E0-F4D108C9CCE0.html.txt
Former ESET Employees Kristian Cajkovsky 4 Posted September 24, 2020 Former ESET Employees Posted September 24, 2020 On 9/21/2020 at 12:51 PM, Stu_McHugh said: I have tried using the windows MMC (TPM>MSC) and in the BIOS. The send command works and asks for a reboot but after the reboot the console "'Take TPM Ownership' command failed" Workstation lt1221 68439512-F81F-11EA-B8E0-F4D108C9CCE0.html.txt 29.27 kB · 0 downloads Please raise a support ticket with us. It will be easier to communicate there rather than in a support forum.
PiotrIr 0 Posted November 3, 2020 Posted November 3, 2020 Was this issue ever resolved? I have the same problem and unfortunately working with support didn't' help. Perhaps somebody else had more luck?
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