Stu_McHugh 0 Posted September 16, 2020 Share Posted September 16, 2020 I have wiped and reinstalled my laptop (Dell Latitude 7490) and now trying to carry out a Full Disk Encryption. From the ESET Endpoint Encryption server i have successfully push out the Endpoint Encryption Client (5.0.7.3 and can see in the notification area. I'm trying to use the TPM chip which was used before do getting a prompt to clear it. After a reboot and clear the Endpoint Encryption server can see that it's cleared and get the following message against the machine, TPM Status - The Trusted Platform Module (TPM) is unavailable, error 3 Can anyone offer any advise? Link to comment Share on other sites More sharing options...
Nothanksyouplease 0 Posted September 16, 2020 Share Posted September 16, 2020 (edited) Same-ish issue here when trying to reconfigure the TPM it fails with our new Latitude 3410's that came out of the box with windows version 2004 installed. Curious for a solution so we don't have to wipe every single device and go back to version 1909. Edited September 16, 2020 by Nothanksyouplease Link to comment Share on other sites More sharing options...
ESET Staff Kristian Cajkovsky 4 Posted September 17, 2020 ESET Staff Share Posted September 17, 2020 Hello @Stu_McHugh Can you please tell me how you have cleared the TPM? Once you sent the command, did the user see a prompt to reboot? Have you removed the old machine from the Server before attempting to re-encrypt? Link to comment Share on other sites More sharing options...
Nothanksyouplease 0 Posted September 18, 2020 Share Posted September 18, 2020 Found a fix to my specific issue related to these dell Latitude 3410's. There was an extra 1.6 gig dell recovery support partition that I deleted and it somehow fixed it. Link to comment Share on other sites More sharing options...
Stu_McHugh 0 Posted September 21, 2020 Author Share Posted September 21, 2020 On 9/17/2020 at 10:22 AM, Kristian Cajkovsky said: Hello @Stu_McHugh Can you please tell me how you have cleared the TPM? Once you sent the command, did the user see a prompt to reboot? Have you removed the old machine from the Server before attempting to re-encrypt? I have tried using the windows MMC (TPM>MSC) and in the BIOS. The send command works and asks for a reboot but after the reboot the console "'Take TPM Ownership' command failed" Workstation lt1221 68439512-F81F-11EA-B8E0-F4D108C9CCE0.html.txt Link to comment Share on other sites More sharing options...
ESET Staff Kristian Cajkovsky 4 Posted September 24, 2020 ESET Staff Share Posted September 24, 2020 On 9/21/2020 at 12:51 PM, Stu_McHugh said: I have tried using the windows MMC (TPM>MSC) and in the BIOS. The send command works and asks for a reboot but after the reboot the console "'Take TPM Ownership' command failed" Workstation lt1221 68439512-F81F-11EA-B8E0-F4D108C9CCE0.html.txt 29.27 kB · 0 downloads Please raise a support ticket with us. It will be easier to communicate there rather than in a support forum. Link to comment Share on other sites More sharing options...
PiotrIr 0 Posted November 3, 2020 Share Posted November 3, 2020 Was this issue ever resolved? I have the same problem and unfortunately working with support didn't' help. Perhaps somebody else had more luck? Link to comment Share on other sites More sharing options...
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