Erlend 0 Posted September 16, 2020 Share Posted September 16, 2020 Hi any know issues with updates at the moment? Link to comment Share on other sites More sharing options...
Administrators Marcos 3,994 Posted September 16, 2020 Administrators Share Posted September 16, 2020 There are no issues with updates. According to the screen shot there was a problem with connection to the repository. Do you update EFSW from ESET's update servers? Do you connect directly to the Internet or through a proxy server? If the machine is behind a firewall, does it have access to the repository servers listed in https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall allowed? Does temporarily disabling update delivery optimization (use of CDN servers) in the update setup make a difference? Link to comment Share on other sites More sharing options...
Erlend 0 Posted September 16, 2020 Author Share Posted September 16, 2020 (edited) the servers are connected directly not via proxy the issues seems to be intermittent, sometimes it's ok if i check for updates 5 times one of them can be ok are there any logs i can check on the client, to see what source is used for updates? Edited September 16, 2020 by Erlend Link to comment Share on other sites More sharing options...
Administrators Marcos 3,994 Posted September 16, 2020 Administrators Share Posted September 16, 2020 You can generate advanced update engine logs (adv. setup -> tools -> diagnostics) from time when the error occurs. When done, disable logging, collect logs with ELC and upload the generated archive here. Link to comment Share on other sites More sharing options...
Erlend 0 Posted September 16, 2020 Author Share Posted September 16, 2020 what do i need to include in ESET Log Collector?, don't won't to upload any unnecessary information here. Link to comment Share on other sites More sharing options...
Administrators Marcos 3,994 Posted September 16, 2020 Administrators Share Posted September 16, 2020 Use the default template. Uploaded files will be available only to ESET staff. Link to comment Share on other sites More sharing options...
Erlend 0 Posted September 16, 2020 Author Share Posted September 16, 2020 logs. efsw_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 3,994 Posted September 16, 2020 Administrators Share Posted September 16, 2020 A proxy server is set via a policy: EFSW intermittently gets download interrupted (0x2105) to a HEAD request. Try connecting directly and not through the proxy. Link to comment Share on other sites More sharing options...
Erlend 0 Posted September 16, 2020 Author Share Posted September 16, 2020 ok, yes that's the internal ESET server. Link to comment Share on other sites More sharing options...
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