Erlend 0 Posted September 16 Share Posted September 16 Hi any know issues with updates at the moment? Quote Link to post Share on other sites
Administrators Marcos 3,465 Posted September 16 Administrators Share Posted September 16 There are no issues with updates. According to the screen shot there was a problem with connection to the repository. Do you update EFSW from ESET's update servers? Do you connect directly to the Internet or through a proxy server? If the machine is behind a firewall, does it have access to the repository servers listed in https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall allowed? Does temporarily disabling update delivery optimization (use of CDN servers) in the update setup make a difference? Quote Link to post Share on other sites
Erlend 0 Posted September 16 Author Share Posted September 16 (edited) the servers are connected directly not via proxy the issues seems to be intermittent, sometimes it's ok if i check for updates 5 times one of them can be ok are there any logs i can check on the client, to see what source is used for updates? Edited September 16 by Erlend Quote Link to post Share on other sites
Administrators Marcos 3,465 Posted September 16 Administrators Share Posted September 16 You can generate advanced update engine logs (adv. setup -> tools -> diagnostics) from time when the error occurs. When done, disable logging, collect logs with ELC and upload the generated archive here. Quote Link to post Share on other sites
Erlend 0 Posted September 16 Author Share Posted September 16 what do i need to include in ESET Log Collector?, don't won't to upload any unnecessary information here. Quote Link to post Share on other sites
Administrators Marcos 3,465 Posted September 16 Administrators Share Posted September 16 Use the default template. Uploaded files will be available only to ESET staff. Quote Link to post Share on other sites
Erlend 0 Posted September 16 Author Share Posted September 16 logs. efsw_logs.zip Quote Link to post Share on other sites
Administrators Marcos 3,465 Posted September 16 Administrators Share Posted September 16 A proxy server is set via a policy: EFSW intermittently gets download interrupted (0x2105) to a HEAD request. Try connecting directly and not through the proxy. Quote Link to post Share on other sites
Erlend 0 Posted September 16 Author Share Posted September 16 ok, yes that's the internal ESET server. Quote Link to post Share on other sites
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.