beethoven 0 Posted September 4, 2020 Posted September 4, 2020 I just installed endpoint security and file server security on a pc and server. I used the installation file previously downloaded and activation via direct input of the business account details worked fine. However I seem to have only installed the actual AV program but not the management agent for remote control. Even though I have done this via a separate installation now (apparently successful) neither the pc nor the server appear in my remote/cloud console. How can I find them/ link them? I am using products 7.3 with the Eset Cloud Administrator. I expected them to turn up in Lost and Found.
Administrators Marcos 5,736 Posted September 4, 2020 Administrators Posted September 4, 2020 What errors are reported in C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html on the client? You can also check trace.log for recent errors.
beethoven 0 Posted September 4, 2020 Author Posted September 4, 2020 Hi Marcos, thanks for your quick response. Please see attached error report - don't quite know how to deal with that.
beethoven 0 Posted September 5, 2020 Author Posted September 5, 2020 Still not sure about the error message but after having installed the agents separately onto the pc and server, they now all appear in the cloud console - happy about that.
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