Jump to content

Recommended Posts

Posted

I just installed endpoint security and file server security on a pc and server. I used the installation file previously downloaded and activation via direct input of the business account details worked fine.  However I seem to have only installed the actual AV program but not the management agent for remote control.  Even though I have done this via a separate installation now (apparently successful) neither the pc nor the server appear in my remote/cloud console.  How can I find them/ link them?  I am using products 7.3 with the Eset Cloud Administrator.

I expected them to turn up in Lost and Found.

  • Administrators
Posted

What errors are reported in C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html on the client? You can also check trace.log for recent errors.

Posted

Hi Marcos, thanks for your quick response.   Please see attached error report - don't quite know how to deal with that.

Annotation 2020-09-04 182834.png

Posted

Still not sure about the error message but after having installed the agents separately onto the pc and server, they now all appear in the cloud console - happy about that.

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...