Jump to content

Problem paying via AmEx in secured browser


Recommended Posts

Attempted to pay my AmEx bill via the secure browser, but was unable to complete the transaction. AE's customer support rep claimed it was the fault of the browser. Nice. Any ideas?

Link to comment
Share on other sites

  • Marcos changed the title to Problem paying via AmEx in secured browser
  • Administrators

What browser do you have set as default in the system? Does it work with another browser? Are you able to compete the transaction in the normal browser?

Link to comment
Share on other sites

Amex uses something called SafeKey to push what appears to be a secured browser window to enter the 2FA previously sent code. Eset B&PP might not "play nice" with this feature if the OP has it enabled:

Quote

Once the SafeKey screen appears during an online transaction, we will instantly send you a six-digit One Time Password (OTP) by text and/or email. Simply enter the OTP to complete your transaction. 

My bank also uses 2FA but the code entry field already exists on the logon screen.

Edited by itman
Link to comment
Share on other sites

A workaround to this issue is to open the Amex web site in normal browser mode.

How to do this is to open the Eset GUI and select Advanced setup. Then perform what is shown in the below screen shot. After the change, mouse click on the OK tab and any subsequent shown one to save you change.

Note: If you still can't complete your transaction in normal browser mode, the issue is indeed with your browser and not Eset B&PP.

Eset_Amex.thumb.png.032d514f18b7dff9d27e66a5d941be63.png

Edited by itman
Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...