KMHK 0 Posted September 3, 2020 Share Posted September 3, 2020 Attempted to pay my AmEx bill via the secure browser, but was unable to complete the transaction. AE's customer support rep claimed it was the fault of the browser. Nice. Any ideas? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 3, 2020 Administrators Share Posted September 3, 2020 What browser do you have set as default in the system? Does it work with another browser? Are you able to compete the transaction in the normal browser? Link to comment Share on other sites More sharing options...
itman 1,659 Posted September 3, 2020 Share Posted September 3, 2020 (edited) Amex uses something called SafeKey to push what appears to be a secured browser window to enter the 2FA previously sent code. Eset B&PP might not "play nice" with this feature if the OP has it enabled: Quote Once the SafeKey screen appears during an online transaction, we will instantly send you a six-digit One Time Password (OTP) by text and/or email. Simply enter the OTP to complete your transaction. My bank also uses 2FA but the code entry field already exists on the logon screen. Edited September 3, 2020 by itman Link to comment Share on other sites More sharing options...
itman 1,659 Posted September 3, 2020 Share Posted September 3, 2020 (edited) A workaround to this issue is to open the Amex web site in normal browser mode. How to do this is to open the Eset GUI and select Advanced setup. Then perform what is shown in the below screen shot. After the change, mouse click on the OK tab and any subsequent shown one to save you change. Note: If you still can't complete your transaction in normal browser mode, the issue is indeed with your browser and not Eset B&PP. Edited September 3, 2020 by itman Link to comment Share on other sites More sharing options...
Recommended Posts