Cannot open file /lib/modules/5.3.10-1-pve/eset/efs/eset_rtp.ko: No such file or directory

[HcK 0]

Hi,

i use proxmox mail gateway with Debian 10.5.

I am successfully installing and I can access eset gui. I can verify my license, but somehow I could not run the system. I have updated. I restarted but did not work.

root@pmg4:/# systemctl status efs
● efs.service - ESET File Security
   Loaded: loaded (/lib/systemd/system/efs.service; enabled; vendor preset: enabled)
   Active: active (running) since Sun 2020-08-30 14:54:06 +03; 6min ago
  Process: 17745 ExecStartPre=/opt/eset/efs/lib/install_scripts/check_start.sh (code=exited, status=0/SUCCESS)
  Process: 17773 ExecStartPost=/bin/sleep 2 (code=exited, status=0/SUCCESS)
 Main PID: 17772 (startd)
    Tasks: 30 (limit: 9482)
   Memory: 224.9M
   CGroup: /system.slice/efs.service
           ├─17772 /opt/eset/efs/sbin/startd
           ├─17774 /opt/eset/efs/lib/logd
           ├─17775 /opt/eset/efs/lib/scand
           ├─17776 /opt/eset/efs/lib/sysinfod
           ├─17777 /opt/eset/efs/lib/updated
           ├─17778 /opt/eset/efs/lib/licensed
           ├─17779 /opt/eset/efs/lib/utild
           ├─17780 /opt/eset/efs/lib/confd
           └─17787 /opt/eset/efs/lib/oaeventd

Aug 30 14:54:04 pmg4 systemd[1]: Starting ESET File Security...
Aug 30 14:54:05 pmg4 oaeventd[17787]: ESET File Security Error: Cannot open file /lib/modules/5.3.10-1-pve/eset/efs/eset_rtp.ko: No such file or directory
Aug 30 14:54:05 pmg4 oaeventd[17787]: ESET File Security Error: Initialization of system handler for on-access scan has failed. Please update your OS and restart your computer, then check sy
Aug 30 14:54:06 pmg4 systemd[1]: Started ESET File Security.

root@pmg4:/# cat /etc/debian_version
10.5

root@pmg4:/# cat /etc/os-release
PRETTY_NAME="Debian GNU/Linux 10 (buster)"
NAME="Debian GNU/Linux"
VERSION_ID="10"
VERSION="10 (buster)"
VERSION_CODENAME=buster
ID=debian
HOME_URL="https://www.debian.org/"
SUPPORT_URL="https://www.debian.org/support"
BUG_REPORT_URL="https://bugs.debian.org/"

 

root@pmg4:/# hostnamectl
   Static hostname: pmg4
         Icon name: computer-vm
           Chassis: vm
        Machine ID: *******
           Boot ID: *****
    Virtualization: microsoft
  Operating System: Debian GNU/Linux 10 (buster)
            Kernel: Linux 5.3.10-1-pve
      Architecture: x86-64

 

Eset File Security https://help.eset.com/efs/7/en-US/realtime-protection-cannot-start.html?system_requirements.html

System requirements
Hardware requirements depend on the server role. The following minimum hardware requirements must be met before the installation process in order to run ESET File Security for Linux properly:

The following operating systems of 64-bit architecture are officially supported:

•RedHat Enterprise Linux (RHEL) 6 64-bit

•RedHat Enterprise Linux (RHEL) 7 64-bit

•RedHat Enterprise Linux (RHEL) 8 64-bit

•CentOS 6 64-bit

•CentOS 7 64-bit

•Centos 8 64-bit

•Ubuntu Server 16.04 LTS 64-bit

•Ubuntu Server 18.04 LTS 64-bit

•Ubuntu Server 20.04 LTS 64-bit

•Debian 9 64-bit

•Debian 10 64-bit

•SUSE Linux Enterprise Server (SLES) 12 64-bit

•SUSE Linux Enterprise Server (SLES) 15 64-bit

How can I solve this problem?