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false positive mails not answered from March 2014


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Hello

 

We sent the number  of emails to your support team regarding the false detections on our products and didn't recieve any response from you

 

Could you recheck  what happens?  All emails were sent from support @ goobzo.com

 

Thanks

 

Roberta

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Hello,

 

Is the products detected as a threat/malware? 

 

If it is a PUA (Potentially unwanted/unsafe application) detection then it is very unlikely that it is a FP detection.

Edited by SweX
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Yep,  Win64/Toolbar.Crossrider, Win32/Toolbar.CrossRider

 

 Nice seeing you here IBK  :) 

Edited by SweX
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  • 3 weeks later...
  • ESET Moderators

Hello,

As discussion with ESET's threat researchers are the only mechanism to request a review, dispute a detection and so forth, we will now draw this message thread to a close.

Regards,

Aryeh Goretsky

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