Roberta 0 Posted May 26, 2014 Share Posted May 26, 2014 Hello We sent the number of emails to your support team regarding the false detections on our products and didn't recieve any response from you Could you recheck what happens? All emails were sent from support @ goobzo.com Thanks Roberta Link to comment Share on other sites More sharing options...
SweX 871 Posted May 26, 2014 Share Posted May 26, 2014 (edited) Hello, Is the products detected as a threat/malware? If it is a PUA (Potentially unwanted/unsafe application) detection then it is very unlikely that it is a FP detection. Edited May 26, 2014 by SweX Link to comment Share on other sites More sharing options...
IBK 1 Posted May 26, 2014 Share Posted May 26, 2014 your software is adware and ESET is right in reporting it as PUA on users request (hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2629): hxxp://www.herdprotect.com/signer-goobzo-ltd-120b25dde57b88636ad4d97d23b99c88.aspx Link to comment Share on other sites More sharing options...
SweX 871 Posted May 26, 2014 Share Posted May 26, 2014 (edited) your software is adware and ESET is right in reporting it as PUA on users request (hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2629): hxxp://www.herdprotect.com/signer-goobzo-ltd-120b25dde57b88636ad4d97d23b99c88.aspx Yep, Win64/Toolbar.Crossrider, Win32/Toolbar.CrossRider Nice seeing you here IBK Edited May 29, 2014 by SweX Link to comment Share on other sites More sharing options...
Roberta 0 Posted June 16, 2014 Author Share Posted June 16, 2014 Where can I ask to recheck our programs now? Link to comment Share on other sites More sharing options...
SweX 871 Posted June 17, 2014 Share Posted June 17, 2014 Where can I ask to recheck our programs now? Same procedure as always: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN141 Link to comment Share on other sites More sharing options...
Roberta 0 Posted June 19, 2014 Author Share Posted June 19, 2014 Thank you Sent email with the zip file to your samples@eset.com Link to comment Share on other sites More sharing options...
ESET Moderators Aryeh Goretsky 390 Posted June 20, 2014 ESET Moderators Share Posted June 20, 2014 Hello, As discussion with ESET's threat researchers are the only mechanism to request a review, dispute a detection and so forth, we will now draw this message thread to a close. Regards, Aryeh Goretsky Link to comment Share on other sites More sharing options...
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