Kernel Panic crash

[flylia 0]

Hello, 

Some of our user experience multiple kernel panic issue lately. 

Here some log if you can help us :

panic(cpu 0 caller 0xffffff8012a02d5d): "Invalid queue element linkage for 0xffffff80496a5240: next 0xffffff804d47cb70 next->prev 0 prev 0xffffff804d47cb70 prev->next 0"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Binaries/xnu/install/TempContent/Objects/EXPORT_HDRS/osfmk/kern/queue.h:247
Backtrace (CPU 0), Frame : Return Address
0xffffff92385a3610 : 0xffffff80123215cd 
0xffffff92385a3660 : 0xffffff801245a3c5 
0xffffff92385a36a0 : 0xffffff801244bf7e 
0xffffff92385a36f0 : 0xffffff80122c7a40 
0xffffff92385a3710 : 0xffffff8012320c97 
0xffffff92385a3810 : 0xffffff8012321087 
0xffffff92385a3860 : 0xffffff8012ac2c7c 
0xffffff92385a38d0 : 0xffffff8012a02d5d 
0xffffff92385a3900 : 0xffffff7f97ab180e 
0xffffff92385a3920 : 0xffffff8012997c91 
0xffffff92385a3950 : 0xffffff8012997a66 
0xffffff92385a3970 : 0xffffff8012999c3f 
0xffffff92385a3990 : 0xffffff7f97aae995 
0xffffff92385a39c0 : 0xffffff8012a05511 
0xffffff92385a3a00 : 0xffffff8012a2d2fe 
0xffffff92385a3a40 : 0xffffff8012a045d4 
0xffffff92385a3ac0 : 0xffffff8012a038d7 
0xffffff92385a3b20 : 0xffffff8012a073b0 
0xffffff92385a3ba0 : 0xffffff8012a26c21 
0xffffff92385a3be0 : 0xffffff8012a26ee7 
0xffffff92385a3c20 : 0xffffff80129ab3f1 
0xffffff92385a3c60 : 0xffffff80129b1fdf 
0xffffff92385a3ce0 : 0xffffff80129c2198 
0xffffff92385a3d60 : 0xffffff801238277b 
0xffffff92385a3db0 : 0xffffff8012327328 
0xffffff92385a3e10 : 0xffffff80122fdcc5 
0xffffff92385a3e70 : 0xffffff8012314aa2 
0xffffff92385a3f00 : 0xffffff8012432605 
0xffffff92385a3fa0 : 0xffffff80122c8226 
Kernel Extensions in backtrace:
com.eset.kext.esets-mac(680.40f1)[D1A3AE37-E13D-3734-8E6D-7B04FF00D5E7]@0xffffff7f97aa9000->0xffffff7f97ac3fff
dependency: com.apple.iokit.IOSerialFamily(11)[5E856447-43DC-3AE4-BC25-2CBBEFFBCBA5]@0xffffff7f92f6b000
dependency: com.apple.iokit.IOUSBFamily(900.4.2)[3AEBCBF6-21D4-3BDE-8732-1D3984F73392]@0xffffff7f9386d000
dependency: com.apple.iokit.IOSCSIMultimediaCommandsDevice(422.101.1)[112002A3-3196-3B2A-A0FE-CC5EEE112BB2]@0xffffff7f93842000
dependency: com.apple.iokit.IOStorageFamily(2.1)[425BC668-32EC-368C-B4EB-CF8510846BEE]@0xffffff7f9307f000
dependency: com.apple.iokit.IOFireWireFamily(4.7.5)[4E71D4F9-398B-3B08-833F-4F264F1001A2]@0xffffff7f97a36000
dependency: com.apple.iokit.IONetworkingFamily(3.4)[3F6EDFDE-6EF7-38D8-8006-C4EE6DB4D4B5]@0xffffff7f930af000

 

panic(cpu 0 caller 0xffffff801fa0171d): "Invalid queue element linkage for 0xffffff8063f80470: next 0xffffff8065847bb0 next->prev 0xffffff806ff95bb0 prev 0xffffff8065847bb0 prev->next 0"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Binaries/xnu/install/TempContent/Objects/EXPORT_HDRS/osfmk/kern/queue.h:247
Backtrace (CPU 0), Frame : Return Address
0xffffff9253443610 : 0xffffff801f31a65d 
0xffffff9253443660 : 0xffffff801f454a75 
0xffffff92534436a0 : 0xffffff801f4465fe 
0xffffff92534436f0 : 0xffffff801f2c0a40 
0xffffff9253443710 : 0xffffff801f319d27 
0xffffff9253443810 : 0xffffff801f31a117 
0xffffff9253443860 : 0xffffff801fac1abc 
0xffffff92534438d0 : 0xffffff801fa0171d 
0xffffff9253443900 : 0xffffff7fa39adb78 
0xffffff9253443920 : 0xffffff801f9952d1 
0xffffff9253443950 : 0xffffff801f9950a6 
0xffffff9253443970 : 0xffffff801f99727f 
0xffffff9253443990 : 0xffffff7fa39aafd5 
0xffffff92534439c0 : 0xffffff801fa03ed1 
0xffffff9253443a00 : 0xffffff801fa2bcde 
0xffffff9253443a40 : 0xffffff801fa02f94 
0xffffff9253443ac0 : 0xffffff801fa02297 
0xffffff9253443b20 : 0xffffff801fa05d70 
0xffffff9253443ba0 : 0xffffff801fa25601 
0xffffff9253443be0 : 0xffffff801fa258c7 
0xffffff9253443c20 : 0xffffff801f9a8a31 
0xffffff9253443c60 : 0xffffff801f9af61f 
0xffffff9253443ce0 : 0xffffff801f9bf7d8 
0xffffff9253443d60 : 0xffffff801f37b9eb 
0xffffff9253443db0 : 0xffffff801f3203c8 
0xffffff9253443e10 : 0xffffff801f2f6d15 
0xffffff9253443e70 : 0xffffff801f30db22 
0xffffff9253443f00 : 0xffffff801f42c065 
0xffffff9253443fa0 : 0xffffff801f2c1226 
      Kernel Extensions in backtrace:
         com.eset.kext.esets-mac(690.6f1)[C4F2DAA6-364A-3883-8BB8-3BCD0C1A1F68]@0xffffff7fa39a6000->0xffffff7fa39bdfff
            dependency: com.apple.iokit.IOSerialFamily(11)[DF4126A9-00D7-3A74-AE9C-BD80839409EB]@0xffffff7f9ff6c000
            dependency: com.apple.iokit.IOUSBFamily(900.4.2)[3F343021-2C10-3568-BAF8-E81088923D3E]@0xffffff7fa08c1000
            dependency: com.apple.iokit.IOSCSIMultimediaCommandsDevice(422.120.3)[FBF3D028-A942-3E17-AEE0-F71BBE7A1677]@0xffffff7fa3919000
            dependency: com.apple.iokit.IOStorageFamily(2.1)[3581A46A-F3F3-3CE7-BA52-7046E8D66C32]@0xffffff7fa0080000
            dependency: com.apple.iokit.IOFireWireFamily(4.7.5)[9565A679-1A7F-377B-8B68-7419AFDA88F8]@0xffffff7fa3933000
            dependency: com.apple.iokit.IONetworkingFamily(3.4)[2FA065D5-72F7-3BE5-855C-E45B01AEFBD4]@0xffffff7fa00b0000
BSD process name corresponding to current thread: kextunload
Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev
Mac OS version:
19G2021
Kernel version:
Darwin Kernel Version 19.6.0: Thu Jun 18 20:49:00 PDT 2020; root:xnu-6153.141.1~1/RELEASE_X86_64
Kernel UUID: 1D3A0F3D-D908-397B-BD16-8F48C0823A2E
Kernel slide:     0x000000001f000000
Kernel text base: 0xffffff801f200000
__HIB  text base: 0xffffff801f100000
System model name: MacBookPro16,2 (Mac-5F9802EFE386AA28)
System shutdown begun: NO
System uptime in nanoseconds: 359003251953428
last loaded kext at 349333178143912: >AudioAUUC 1.70 (addr 0xffffff7fa349b000, size 28672)
last unloaded kext at 358998193620106: com.eset.kext.esets-kac  690.06.00f01 (addr 0xffffff7fa3860000, size 483328)

Thank you !

[Peter Randziak 1,130]

Hello,

at first please make sure you have the latest version installed.

If yes and you experience the KP, please collect the logs as described at https://support.eset.com/en/kb3404-use-eset-logcollector-on-macos-and-send-the-logs-to-eset-technical-support 

and share it with us, so we can check it.

Thank you, Peter

[coenern 0]

I'm having the same issue, but it always happens when I shutdown the computer so I can't run the Eset logcollector...

 

Quote

panic(cpu 0 caller 0xffffff801aa027fd): "Invalid queue element linkage for 0xffffff8051ca2880: next 0xffffff8051cb4df0 next->prev 0xfacadeb691d17059 prev 0xffffff8051cb4df0 prev->next 0xdeadbeefdeadbeef"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Binaries/xnu/install/TempContent/Objects/EXPORT_HDRS/osfmk/kern/queue.h:247
Backtrace (CPU 0), Frame : Return Address
0xffffff813931b610 : 0xffffff801a31f5cd
0xffffff813931b660 : 0xffffff801a458b05
0xffffff813931b6a0 : 0xffffff801a44a68e
0xffffff813931b6f0 : 0xffffff801a2c5a40
0xffffff813931b710 : 0xffffff801a31ec97
0xffffff813931b810 : 0xffffff801a31f087
0xffffff813931b860 : 0xffffff801aac27cc
0xffffff813931b8d0 : 0xffffff801aa027fd
0xffffff813931b900 : 0xffffff7f9dfecb78
0xffffff813931b920 : 0xffffff801a997731
0xffffff813931b950 : 0xffffff801a997506
0xffffff813931b970 : 0xffffff801a9996df
0xffffff813931b990 : 0xffffff7f9dfe9fd5
0xffffff813931b9c0 : 0xffffff801aa04fb1
0xffffff813931ba00 : 0xffffff801aa2cd9e
0xffffff813931ba40 : 0xffffff801aa04074
0xffffff813931bac0 : 0xffffff801aa03377
0xffffff813931bb20 : 0xffffff801aa06e50
0xffffff813931bba0 : 0xffffff801aa266c1
0xffffff813931bbe0 : 0xffffff801aa26987
0xffffff813931bc20 : 0xffffff801a9aae91
0xffffff813931bc60 : 0xffffff801a9b1a7f
0xffffff813931bce0 : 0xffffff801a9c1c38
0xffffff813931bd60 : 0xffffff801a38079b
0xffffff813931bdb0 : 0xffffff801a325328
0xffffff813931be10 : 0xffffff801a2fbcc5
0xffffff813931be70 : 0xffffff801a312aa2
0xffffff813931bf00 : 0xffffff801a430d05
0xffffff813931bfa0 : 0xffffff801a2c6226
      Kernel Extensions in backtrace:
         com.eset.kext.esets-mac(690.6.3f1)[C4F2DAA6-364A-3883-8BB8-3BCD0C1A1F68]@0xffffff7f9dfe5000->0xffffff7f9dffcfff
            dependency: com.apple.iokit.IOSerialFamily(11)[B7184335-EB0E-37FD-A47E-912EE74038E3]@0xffffff7f9cb0f000
            dependency: com.apple.iokit.IOUSBFamily(900.4.2)[9B254CB9-9D0E-393B-9A4D-EEBF52345794]@0xffffff7f9b2ca000
            dependency: com.apple.iokit.IOSCSIMultimediaCommandsDevice(422.120.3)[8C914B65-7F77-3F47-A416-184AB1937769]@0xffffff7f9cbe3000
            dependency: com.apple.iokit.IOStorageFamily(2.1)[E13E9C61-F1F5-3A81-B1EF-65669C3CBDBF]@0xffffff7f9ac65000
            dependency: com.apple.iokit.IOFireWireFamily(4.7.5)[DA50CF3E-5305-355D-BD9A-1DD80BA2DDD3]@0xffffff7f9df72000
            dependency: com.apple.iokit.IONetworkingFamily(3.4)[8119788F-2497-3C32-8325-C8B8D843BB31]@0xffffff7f9ad6f000

 

 

[Marcos 5,074]

8 hours ago, coenern said:

I'm having the same issue, but it always happens when I shutdown the computer so I can't run the Eset logcollector...

Does the issue actually go away after temporarily uninstalling ESET? If so, please open a support ticket with your local ESET support for further troubleshooting of the issue.