flylia 0 Posted August 25, 2020 Posted August 25, 2020 Hello, Some of our user experience multiple kernel panic issue lately. Here some log if you can help us : panic(cpu 0 caller 0xffffff8012a02d5d): "Invalid queue element linkage for 0xffffff80496a5240: next 0xffffff804d47cb70 next->prev 0 prev 0xffffff804d47cb70 prev->next 0"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Binaries/xnu/install/TempContent/Objects/EXPORT_HDRS/osfmk/kern/queue.h:247 Backtrace (CPU 0), Frame : Return Address 0xffffff92385a3610 : 0xffffff80123215cd 0xffffff92385a3660 : 0xffffff801245a3c5 0xffffff92385a36a0 : 0xffffff801244bf7e 0xffffff92385a36f0 : 0xffffff80122c7a40 0xffffff92385a3710 : 0xffffff8012320c97 0xffffff92385a3810 : 0xffffff8012321087 0xffffff92385a3860 : 0xffffff8012ac2c7c 0xffffff92385a38d0 : 0xffffff8012a02d5d 0xffffff92385a3900 : 0xffffff7f97ab180e 0xffffff92385a3920 : 0xffffff8012997c91 0xffffff92385a3950 : 0xffffff8012997a66 0xffffff92385a3970 : 0xffffff8012999c3f 0xffffff92385a3990 : 0xffffff7f97aae995 0xffffff92385a39c0 : 0xffffff8012a05511 0xffffff92385a3a00 : 0xffffff8012a2d2fe 0xffffff92385a3a40 : 0xffffff8012a045d4 0xffffff92385a3ac0 : 0xffffff8012a038d7 0xffffff92385a3b20 : 0xffffff8012a073b0 0xffffff92385a3ba0 : 0xffffff8012a26c21 0xffffff92385a3be0 : 0xffffff8012a26ee7 0xffffff92385a3c20 : 0xffffff80129ab3f1 0xffffff92385a3c60 : 0xffffff80129b1fdf 0xffffff92385a3ce0 : 0xffffff80129c2198 0xffffff92385a3d60 : 0xffffff801238277b 0xffffff92385a3db0 : 0xffffff8012327328 0xffffff92385a3e10 : 0xffffff80122fdcc5 0xffffff92385a3e70 : 0xffffff8012314aa2 0xffffff92385a3f00 : 0xffffff8012432605 0xffffff92385a3fa0 : 0xffffff80122c8226 Kernel Extensions in backtrace: com.eset.kext.esets-mac(680.40f1)[D1A3AE37-E13D-3734-8E6D-7B04FF00D5E7]@0xffffff7f97aa9000->0xffffff7f97ac3fff dependency: com.apple.iokit.IOSerialFamily(11)[5E856447-43DC-3AE4-BC25-2CBBEFFBCBA5]@0xffffff7f92f6b000 dependency: com.apple.iokit.IOUSBFamily(900.4.2)[3AEBCBF6-21D4-3BDE-8732-1D3984F73392]@0xffffff7f9386d000 dependency: com.apple.iokit.IOSCSIMultimediaCommandsDevice(422.101.1)[112002A3-3196-3B2A-A0FE-CC5EEE112BB2]@0xffffff7f93842000 dependency: com.apple.iokit.IOStorageFamily(2.1)[425BC668-32EC-368C-B4EB-CF8510846BEE]@0xffffff7f9307f000 dependency: com.apple.iokit.IOFireWireFamily(4.7.5)[4E71D4F9-398B-3B08-833F-4F264F1001A2]@0xffffff7f97a36000 dependency: com.apple.iokit.IONetworkingFamily(3.4)[3F6EDFDE-6EF7-38D8-8006-C4EE6DB4D4B5]@0xffffff7f930af000 panic(cpu 0 caller 0xffffff801fa0171d): "Invalid queue element linkage for 0xffffff8063f80470: next 0xffffff8065847bb0 next->prev 0xffffff806ff95bb0 prev 0xffffff8065847bb0 prev->next 0"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Binaries/xnu/install/TempContent/Objects/EXPORT_HDRS/osfmk/kern/queue.h:247 Backtrace (CPU 0), Frame : Return Address 0xffffff9253443610 : 0xffffff801f31a65d 0xffffff9253443660 : 0xffffff801f454a75 0xffffff92534436a0 : 0xffffff801f4465fe 0xffffff92534436f0 : 0xffffff801f2c0a40 0xffffff9253443710 : 0xffffff801f319d27 0xffffff9253443810 : 0xffffff801f31a117 0xffffff9253443860 : 0xffffff801fac1abc 0xffffff92534438d0 : 0xffffff801fa0171d 0xffffff9253443900 : 0xffffff7fa39adb78 0xffffff9253443920 : 0xffffff801f9952d1 0xffffff9253443950 : 0xffffff801f9950a6 0xffffff9253443970 : 0xffffff801f99727f 0xffffff9253443990 : 0xffffff7fa39aafd5 0xffffff92534439c0 : 0xffffff801fa03ed1 0xffffff9253443a00 : 0xffffff801fa2bcde 0xffffff9253443a40 : 0xffffff801fa02f94 0xffffff9253443ac0 : 0xffffff801fa02297 0xffffff9253443b20 : 0xffffff801fa05d70 0xffffff9253443ba0 : 0xffffff801fa25601 0xffffff9253443be0 : 0xffffff801fa258c7 0xffffff9253443c20 : 0xffffff801f9a8a31 0xffffff9253443c60 : 0xffffff801f9af61f 0xffffff9253443ce0 : 0xffffff801f9bf7d8 0xffffff9253443d60 : 0xffffff801f37b9eb 0xffffff9253443db0 : 0xffffff801f3203c8 0xffffff9253443e10 : 0xffffff801f2f6d15 0xffffff9253443e70 : 0xffffff801f30db22 0xffffff9253443f00 : 0xffffff801f42c065 0xffffff9253443fa0 : 0xffffff801f2c1226 Kernel Extensions in backtrace: com.eset.kext.esets-mac(690.6f1)[C4F2DAA6-364A-3883-8BB8-3BCD0C1A1F68]@0xffffff7fa39a6000->0xffffff7fa39bdfff dependency: com.apple.iokit.IOSerialFamily(11)[DF4126A9-00D7-3A74-AE9C-BD80839409EB]@0xffffff7f9ff6c000 dependency: com.apple.iokit.IOUSBFamily(900.4.2)[3F343021-2C10-3568-BAF8-E81088923D3E]@0xffffff7fa08c1000 dependency: com.apple.iokit.IOSCSIMultimediaCommandsDevice(422.120.3)[FBF3D028-A942-3E17-AEE0-F71BBE7A1677]@0xffffff7fa3919000 dependency: com.apple.iokit.IOStorageFamily(2.1)[3581A46A-F3F3-3CE7-BA52-7046E8D66C32]@0xffffff7fa0080000 dependency: com.apple.iokit.IOFireWireFamily(4.7.5)[9565A679-1A7F-377B-8B68-7419AFDA88F8]@0xffffff7fa3933000 dependency: com.apple.iokit.IONetworkingFamily(3.4)[2FA065D5-72F7-3BE5-855C-E45B01AEFBD4]@0xffffff7fa00b0000 BSD process name corresponding to current thread: kextunload Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev Mac OS version: 19G2021 Kernel version: Darwin Kernel Version 19.6.0: Thu Jun 18 20:49:00 PDT 2020; root:xnu-6153.141.1~1/RELEASE_X86_64 Kernel UUID: 1D3A0F3D-D908-397B-BD16-8F48C0823A2E Kernel slide: 0x000000001f000000 Kernel text base: 0xffffff801f200000 __HIB text base: 0xffffff801f100000 System model name: MacBookPro16,2 (Mac-5F9802EFE386AA28) System shutdown begun: NO System uptime in nanoseconds: 359003251953428 last loaded kext at 349333178143912: >AudioAUUC 1.70 (addr 0xffffff7fa349b000, size 28672) last unloaded kext at 358998193620106: com.eset.kext.esets-kac 690.06.00f01 (addr 0xffffff7fa3860000, size 483328) Thank you !
ESET Moderators Peter Randziak 1,181 Posted August 28, 2020 ESET Moderators Posted August 28, 2020 Hello, at first please make sure you have the latest version installed. If yes and you experience the KP, please collect the logs as described at https://support.eset.com/en/kb3404-use-eset-logcollector-on-macos-and-send-the-logs-to-eset-technical-support and share it with us, so we can check it. Thank you, Peter
coenern 0 Posted October 4, 2020 Posted October 4, 2020 I'm having the same issue, but it always happens when I shutdown the computer so I can't run the Eset logcollector... Quote panic(cpu 0 caller 0xffffff801aa027fd): "Invalid queue element linkage for 0xffffff8051ca2880: next 0xffffff8051cb4df0 next->prev 0xfacadeb691d17059 prev 0xffffff8051cb4df0 prev->next 0xdeadbeefdeadbeef"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Binaries/xnu/install/TempContent/Objects/EXPORT_HDRS/osfmk/kern/queue.h:247 Backtrace (CPU 0), Frame : Return Address 0xffffff813931b610 : 0xffffff801a31f5cd 0xffffff813931b660 : 0xffffff801a458b05 0xffffff813931b6a0 : 0xffffff801a44a68e 0xffffff813931b6f0 : 0xffffff801a2c5a40 0xffffff813931b710 : 0xffffff801a31ec97 0xffffff813931b810 : 0xffffff801a31f087 0xffffff813931b860 : 0xffffff801aac27cc 0xffffff813931b8d0 : 0xffffff801aa027fd 0xffffff813931b900 : 0xffffff7f9dfecb78 0xffffff813931b920 : 0xffffff801a997731 0xffffff813931b950 : 0xffffff801a997506 0xffffff813931b970 : 0xffffff801a9996df 0xffffff813931b990 : 0xffffff7f9dfe9fd5 0xffffff813931b9c0 : 0xffffff801aa04fb1 0xffffff813931ba00 : 0xffffff801aa2cd9e 0xffffff813931ba40 : 0xffffff801aa04074 0xffffff813931bac0 : 0xffffff801aa03377 0xffffff813931bb20 : 0xffffff801aa06e50 0xffffff813931bba0 : 0xffffff801aa266c1 0xffffff813931bbe0 : 0xffffff801aa26987 0xffffff813931bc20 : 0xffffff801a9aae91 0xffffff813931bc60 : 0xffffff801a9b1a7f 0xffffff813931bce0 : 0xffffff801a9c1c38 0xffffff813931bd60 : 0xffffff801a38079b 0xffffff813931bdb0 : 0xffffff801a325328 0xffffff813931be10 : 0xffffff801a2fbcc5 0xffffff813931be70 : 0xffffff801a312aa2 0xffffff813931bf00 : 0xffffff801a430d05 0xffffff813931bfa0 : 0xffffff801a2c6226 Kernel Extensions in backtrace: com.eset.kext.esets-mac(690.6.3f1)[C4F2DAA6-364A-3883-8BB8-3BCD0C1A1F68]@0xffffff7f9dfe5000->0xffffff7f9dffcfff dependency: com.apple.iokit.IOSerialFamily(11)[B7184335-EB0E-37FD-A47E-912EE74038E3]@0xffffff7f9cb0f000 dependency: com.apple.iokit.IOUSBFamily(900.4.2)[9B254CB9-9D0E-393B-9A4D-EEBF52345794]@0xffffff7f9b2ca000 dependency: com.apple.iokit.IOSCSIMultimediaCommandsDevice(422.120.3)[8C914B65-7F77-3F47-A416-184AB1937769]@0xffffff7f9cbe3000 dependency: com.apple.iokit.IOStorageFamily(2.1)[E13E9C61-F1F5-3A81-B1EF-65669C3CBDBF]@0xffffff7f9ac65000 dependency: com.apple.iokit.IOFireWireFamily(4.7.5)[DA50CF3E-5305-355D-BD9A-1DD80BA2DDD3]@0xffffff7f9df72000 dependency: com.apple.iokit.IONetworkingFamily(3.4)[8119788F-2497-3C32-8325-C8B8D843BB31]@0xffffff7f9ad6f000
Administrators Marcos 5,441 Posted October 5, 2020 Administrators Posted October 5, 2020 8 hours ago, coenern said: I'm having the same issue, but it always happens when I shutdown the computer so I can't run the Eset logcollector... Does the issue actually go away after temporarily uninstalling ESET? If so, please open a support ticket with your local ESET support for further troubleshooting of the issue.
Recommended Posts