Chanklish 1 Posted August 18, 2020 Share Posted August 18, 2020 hello i am trying to download the latest ESET Endpoint Security but i see this error : " selected package is not in repository" if i edit the ESET endpoint to choose the package , i cannot find any endpoint , only server security even creating a new All-in-one installer , i can't see any endpoint security to choose and download What to do ?! Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted August 18, 2020 Administrators Share Posted August 18, 2020 What version of the ESMC server do you have installed? If you use MySQL db, what is the version of the MySQL ODBC connector? Do you have the repository server set to AUTOSELECT? Link to comment Share on other sites More sharing options...
Chanklish 1 Posted August 18, 2020 Author Share Posted August 18, 2020 repository server : autoselect Eset security management center (Server) : 7.2(7.2.1278.0) Eset security management center (web console) : 7.2(7.2.230.0) SQL 2019 RTM Express Edition(64bit) 15.0.2000.5 Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,084 Posted August 18, 2020 ESET Moderators Share Posted August 18, 2020 Hello @Chanklish, what is the version of ODBC driver used? Make sure you have a supported one, according to https://help.eset.com/esmc_install/72/en-US/?database_requirements.html we have seen a cases in the past, where an unsupported version of ODBC driver caused issues as you described... Peter Link to comment Share on other sites More sharing options...
Chanklish 1 Posted August 18, 2020 Author Share Posted August 18, 2020 i used the all in one installer , did not select or setup any ODBC also it was working normally , i downloaded several times but now it is not showing - i did not change the odbc driver but in all cases these are the drivers and they looks compatible Link to comment Share on other sites More sharing options...
Chanklish 1 Posted August 18, 2020 Author Share Posted August 18, 2020 (edited) Also now i can only see the agent and nothing more in the version , it used to show everything in the product version status Edited August 18, 2020 by Chanklish Link to comment Share on other sites More sharing options...
Chanklish 1 Posted August 18, 2020 Author Share Posted August 18, 2020 i opened a case twice and didnt receive any email ( chose 2 different email addresses ) Link to comment Share on other sites More sharing options...
Chanklish 1 Posted August 18, 2020 Author Share Posted August 18, 2020 Still no update. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 376 Posted August 19, 2020 ESET Staff Share Posted August 19, 2020 Any chance changing "legacy" filter in packages table helps? Also I would recommend to check ESMC's trace.log for possible synchronization (network) or database related errors. It is possible that repository synchronization is failing and list is not updated correctly. Peter Randziak 1 Link to comment Share on other sites More sharing options...
Chanklish 1 Posted August 19, 2020 Author Share Posted August 19, 2020 changing to legacy did not help i've read about ODBC driver compatibility but i don't know which one to use - I am using this sql SQL 2019 RTM Express Edition(64bit) 15.0.2000.5 also i can only see the agent in product version status i attached the ESET Log Collector logs ELC_logs.zip Link to comment Share on other sites More sharing options...
Chanklish 1 Posted August 19, 2020 Author Share Posted August 19, 2020 i update the latest odbc driver : 2017.176.01.01 but still same issue please advise urgently , we are in an audit and you are not helping fast enough for a business license !! i created 2 support ticket but received no email or any contact whatsoever ! Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted August 19, 2020 Administrators Share Posted August 19, 2020 Obviously this is a case that needs a deeper investigation by developers. We've come up with suggestions that unfortunately didn't help you and contacting ESET support will be necessary. You wrote that you attempted to contact ESET but didn't receive any response. Did you check the spam folder in case the notification email about a new ticket being created was incorrectly evaluated as spam? How did you contact ESET? It appears that you purchased the license through Netcure Middle East FZ LLC. Did you contact them directly? Do you get a notification email after creating a ticket via https://www.eset.com/int/support/contact/? Link to comment Share on other sites More sharing options...
Chanklish 1 Posted August 19, 2020 Author Share Posted August 19, 2020 1-i did not receive any notification email and there is nothing in my spam ( i even used a hotmail account to test ) 2- netcure has very bad service , i do not wish to continue with them - i need direct support from you 3- i created the ticket from your website - filled my license , etc but got no answer Link to comment Share on other sites More sharing options...
Chanklish 1 Posted August 19, 2020 Author Share Posted August 19, 2020 i received a reply now CASE:64149 Peter Randziak 1 Link to comment Share on other sites More sharing options...
Chanklish 1 Posted August 19, 2020 Author Share Posted August 19, 2020 please note i have this issue on 3 different servers Link to comment Share on other sites More sharing options...
ESET Staff MartinK 376 Posted August 19, 2020 ESET Staff Share Posted August 19, 2020 Could you please try to possibly verify state of HTTP proxy used, or it is not working also on ESMC which is connected directly? Link to comment Share on other sites More sharing options...
Chanklish 1 Posted August 19, 2020 Author Share Posted August 19, 2020 i did not understand , what i am having as a problem is on the eset admin server Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted August 19, 2020 Administrators Share Posted August 19, 2020 Does the ESMC server connect to the Internet directly or through a proxy server? Link to comment Share on other sites More sharing options...
Chanklish 1 Posted August 19, 2020 Author Share Posted August 19, 2020 Directly..i am able to download the meta file ( testing) Also I am.not able to see the status of my endpoints..i dont think it is internet related Link to comment Share on other sites More sharing options...
ESET Staff MartinK 376 Posted August 19, 2020 ESET Staff Share Posted August 19, 2020 5 hours ago, Chanklish said: i did not understand , what i am having as a problem is on the eset admin server From logs you provided we can see that ESMC is configured to access internet resources (including ESET repository servers) via HTTP proxy, so in case this proxy is not working properly, it might theoretically result in similar issues. In case proxy is not required to access internet, would it be possible to disable it in ESMC settings to be sure it is not causing this issues? Link to comment Share on other sites More sharing options...
Chanklish 1 Posted August 19, 2020 Author Share Posted August 19, 2020 Where to change? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted August 19, 2020 Administrators Share Posted August 19, 2020 Proxy settings are in the ESMC server setup: If you don't use a proxy, it must be disabled also in the agent and Endpoint setup (which is by default). Link to comment Share on other sites More sharing options...
Chanklish 1 Posted August 19, 2020 Author Share Posted August 19, 2020 I removed all the proxy servers i could find in server settings and policies ..rebooted twice..same result Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted August 20, 2020 Administrators Share Posted August 20, 2020 Please provide fresh ELC logs after disabling the use of a proxy. As for the problem seeing the status of Endpoints, does the time of the last connection of these Endpoints update, ie. they are still connecting to the ESMC server? Link to comment Share on other sites More sharing options...
Chanklish 1 Posted August 20, 2020 Author Share Posted August 20, 2020 hello all endpoints are still connected to the servers , per example today most show new update attached are the new logs I need urgent solution , the 3 servers have the same error and i am failing my audit - i want to solve before legal dep comes in your support replied a day ago and did not do anything yet ELC_logs.zip Link to comment Share on other sites More sharing options...
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