ESET license Cancelled

[Raul_ariv 0]

Hi 

I bought a couple of weeks ago a license for 15 endpoints and today I receive an email saying that it was cancelled. I logged into the portal and indeed says it's cancelled. Can someone explain why this happened?

[Marcos 5,298]

I was able to find only 2 trial license (EFDE for ECA and Endpoint+File Security) registered to you forum email address. Both are still valid and are going to expire in 7 days.

If you have actually purchased a license, please contact the seller.

[Raul_ariv 0]

The CFO buys them at the ESET portal sends me the key and I add it. I even add it again and it says license suspended even though when I add it the receives an email to confirm.

[Marcos 5,298]

Please provide the public ID of the license. Nevertheless, it will be necessary to contact the seller since only they know the reason for suspending the license.

[Raul_ariv 0]

Sent you a PM and there’s is no reseller the license was bought on the ESET portal directly.

[itman 1,758]

3 hours ago, Raul_ariv said:

The CFO buys them at the ESET portal sends me the key and I add it.

Since the CFO is the license purchaser, he should be the one contacting Eset directly about the issue.

One possibility is he ended up on a phished web site selling bogus Eset license keys. Corp execs. are notorious for not following their own corp. security directives.🙄

[Raul_ariv 0]

Nah I was with him when he did it and I’m the contact. He’s just an authorized user.