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Trouble updating the module


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There are no issues with update servers. If you cannot access the Internet it's very unlikely it would be caused by ESET NOD32 Antivirus.

Are you able to ping www.eset.com?

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If you run "ping www.eset.com", do you results like this?

ping www.eset.com

Pinging sni1gl.wpc.deltacdn.net [152.199.21.175] with 32 bytes of data:
Reply from 152.199.21.175: bytes=32 time=3ms TTL=53
Reply from 152.199.21.175: bytes=32 time=3ms TTL=53
Reply from 152.199.21.175: bytes=32 time=3ms TTL=53
Reply from 152.199.21.175: bytes=32 time=3ms TTL=53

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2 hours ago, MimiJ said:

Request time  out

After I ping that router

 

2 hours ago, MimiJ said:

Now the program updating again. Version is 13.2.16 0 for internet security

 

1 hour ago, MimiJ said:

I have home program and internet security 13.3.16 0. Can not update modules and internet is block so chat cant remote into computer.

The above indicates that you have Internet connectivity since Eset apparently updated to ver. 13.3.16.

Follow the steps given here: https://support.eset.com/en/kb2850-troubleshooting-for-modules-update-failed-message and see if this resolves the module update issue.

 

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There is no way that ESET NOD32 Antivirus would block ping (ICMP) since it doesn't contain a firewall. If you were able to ping www.eset.com but the website would not open in a browser, it could be theoretically caused by ESET. Please temporarily uninstall EAV, I expect that that issue will persist.

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