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Posted

Is the server down? Trouble updating a module? Can not access the internet. Angry customer.

  • Administrators
Posted

There are no issues with update servers. If you cannot access the Internet it's very unlikely it would be caused by ESET NOD32 Antivirus.

Are you able to ping www.eset.com?

Posted

I can not access anything on internet including amazon website. I have to try later www.eset.com when I get home?

  • Administrators
Posted

If you run "ping www.eset.com", do you results like this?

ping www.eset.com

Pinging sni1gl.wpc.deltacdn.net [152.199.21.175] with 32 bytes of data:
Reply from 152.199.21.175: bytes=32 time=3ms TTL=53
Reply from 152.199.21.175: bytes=32 time=3ms TTL=53
Reply from 152.199.21.175: bytes=32 time=3ms TTL=53
Reply from 152.199.21.175: bytes=32 time=3ms TTL=53

Posted

How do I ping first? I am using windows 10. Is this through google? Or microsoft edge?

Posted
4 hours ago, MimiJ said:

How do I ping first?

Use command line prompt.

Posted

Ping does not work

 Eset updating but nothing yet for the machine to be fix. Can you call me

Posted
16 minutes ago, MimiJ said:

Ping does not work

Ping your router's IP address; e.g. ping 192.168.1.254. Does that work?

Posted

My update module failed. I will try router ip address 

 

Posted

Request time  out

After I ping that router

Posted

Now the program updating again. Version is 13.2.16 0 for internet security

Posted

I have home program and internet security 13.3.16 0. Can not update modules and internet is block so chat cant remote into computer.

Posted
2 hours ago, MimiJ said:

Request time  out

After I ping that router

 

2 hours ago, MimiJ said:

Now the program updating again. Version is 13.2.16 0 for internet security

 

1 hour ago, MimiJ said:

I have home program and internet security 13.3.16 0. Can not update modules and internet is block so chat cant remote into computer.

The above indicates that you have Internet connectivity since Eset apparently updated to ver. 13.3.16.

Follow the steps given here: https://support.eset.com/en/kb2850-troubleshooting-for-modules-update-failed-message and see if this resolves the module update issue.

 

  • Administrators
Posted

There is no way that ESET NOD32 Antivirus would block ping (ICMP) since it doesn't contain a firewall. If you were able to ping www.eset.com but the website would not open in a browser, it could be theoretically caused by ESET. Please temporarily uninstall EAV, I expect that that issue will persist.

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