MimiJ 0 Posted August 13, 2020 Share Posted August 13, 2020 Is the server down? Trouble updating a module? Can not access the internet. Angry customer. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,488 Posted August 13, 2020 Administrators Share Posted August 13, 2020 There are no issues with update servers. If you cannot access the Internet it's very unlikely it would be caused by ESET NOD32 Antivirus. Are you able to ping www.eset.com? Link to comment Share on other sites More sharing options...
MimiJ 0 Posted August 13, 2020 Author Share Posted August 13, 2020 I can not access anything on internet including amazon website. I have to try later www.eset.com when I get home? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,488 Posted August 13, 2020 Administrators Share Posted August 13, 2020 If you run "ping www.eset.com", do you results like this? ping www.eset.com Pinging sni1gl.wpc.deltacdn.net [152.199.21.175] with 32 bytes of data: Reply from 152.199.21.175: bytes=32 time=3ms TTL=53 Reply from 152.199.21.175: bytes=32 time=3ms TTL=53 Reply from 152.199.21.175: bytes=32 time=3ms TTL=53 Reply from 152.199.21.175: bytes=32 time=3ms TTL=53 Link to comment Share on other sites More sharing options...
MimiJ 0 Posted August 13, 2020 Author Share Posted August 13, 2020 How do I ping first? I am using windows 10. Is this through google? Or microsoft edge? Link to comment Share on other sites More sharing options...
itman 1,472 Posted August 13, 2020 Share Posted August 13, 2020 4 hours ago, MimiJ said: How do I ping first? Use command line prompt. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,488 Posted August 13, 2020 Administrators Share Posted August 13, 2020 For instance, you can read https://www.howtogeek.com/355664/how-to-use-ping-to-test-your-network/ for instructions. Link to comment Share on other sites More sharing options...
MimiJ 0 Posted August 13, 2020 Author Share Posted August 13, 2020 Ping does not work Eset updating but nothing yet for the machine to be fix. Can you call me Link to comment Share on other sites More sharing options...
itman 1,472 Posted August 13, 2020 Share Posted August 13, 2020 16 minutes ago, MimiJ said: Ping does not work Ping your router's IP address; e.g. ping 192.168.1.254. Does that work? Link to comment Share on other sites More sharing options...
MimiJ 0 Posted August 13, 2020 Author Share Posted August 13, 2020 My update module failed. I will try router ip address Link to comment Share on other sites More sharing options...
MimiJ 0 Posted August 13, 2020 Author Share Posted August 13, 2020 Request time out After I ping that router Link to comment Share on other sites More sharing options...
MimiJ 0 Posted August 13, 2020 Author Share Posted August 13, 2020 Request time out Link to comment Share on other sites More sharing options...
MimiJ 0 Posted August 13, 2020 Author Share Posted August 13, 2020 Now the program updating again. Version is 13.2.16 0 for internet security Link to comment Share on other sites More sharing options...
MimiJ 0 Posted August 13, 2020 Author Share Posted August 13, 2020 I have home program and internet security 13.3.16 0. Can not update modules and internet is block so chat cant remote into computer. Link to comment Share on other sites More sharing options...
itman 1,472 Posted August 13, 2020 Share Posted August 13, 2020 2 hours ago, MimiJ said: Request time out After I ping that router 2 hours ago, MimiJ said: Now the program updating again. Version is 13.2.16 0 for internet security 1 hour ago, MimiJ said: I have home program and internet security 13.3.16 0. Can not update modules and internet is block so chat cant remote into computer. The above indicates that you have Internet connectivity since Eset apparently updated to ver. 13.3.16. Follow the steps given here: https://support.eset.com/en/kb2850-troubleshooting-for-modules-update-failed-message and see if this resolves the module update issue. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,488 Posted August 14, 2020 Administrators Share Posted August 14, 2020 There is no way that ESET NOD32 Antivirus would block ping (ICMP) since it doesn't contain a firewall. If you were able to ping www.eset.com but the website would not open in a browser, it could be theoretically caused by ESET. Please temporarily uninstall EAV, I expect that that issue will persist. Link to comment Share on other sites More sharing options...
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