MimiJ 0 Posted August 13, 2020 Posted August 13, 2020 Is the server down? Trouble updating a module? Can not access the internet. Angry customer.
Administrators Marcos 5,725 Posted August 13, 2020 Administrators Posted August 13, 2020 There are no issues with update servers. If you cannot access the Internet it's very unlikely it would be caused by ESET NOD32 Antivirus. Are you able to ping www.eset.com?
MimiJ 0 Posted August 13, 2020 Author Posted August 13, 2020 I can not access anything on internet including amazon website. I have to try later www.eset.com when I get home?
Administrators Marcos 5,725 Posted August 13, 2020 Administrators Posted August 13, 2020 If you run "ping www.eset.com", do you results like this? ping www.eset.com Pinging sni1gl.wpc.deltacdn.net [152.199.21.175] with 32 bytes of data: Reply from 152.199.21.175: bytes=32 time=3ms TTL=53 Reply from 152.199.21.175: bytes=32 time=3ms TTL=53 Reply from 152.199.21.175: bytes=32 time=3ms TTL=53 Reply from 152.199.21.175: bytes=32 time=3ms TTL=53
MimiJ 0 Posted August 13, 2020 Author Posted August 13, 2020 How do I ping first? I am using windows 10. Is this through google? Or microsoft edge?
itman 1,920 Posted August 13, 2020 Posted August 13, 2020 4 hours ago, MimiJ said: How do I ping first? Use command line prompt.
Administrators Marcos 5,725 Posted August 13, 2020 Administrators Posted August 13, 2020 For instance, you can read https://www.howtogeek.com/355664/how-to-use-ping-to-test-your-network/ for instructions.
MimiJ 0 Posted August 13, 2020 Author Posted August 13, 2020 Ping does not work Eset updating but nothing yet for the machine to be fix. Can you call me
itman 1,920 Posted August 13, 2020 Posted August 13, 2020 16 minutes ago, MimiJ said: Ping does not work Ping your router's IP address; e.g. ping 192.168.1.254. Does that work?
MimiJ 0 Posted August 13, 2020 Author Posted August 13, 2020 My update module failed. I will try router ip address
MimiJ 0 Posted August 13, 2020 Author Posted August 13, 2020 Request time out After I ping that router
MimiJ 0 Posted August 13, 2020 Author Posted August 13, 2020 Now the program updating again. Version is 13.2.16 0 for internet security
MimiJ 0 Posted August 13, 2020 Author Posted August 13, 2020 I have home program and internet security 13.3.16 0. Can not update modules and internet is block so chat cant remote into computer.
itman 1,920 Posted August 13, 2020 Posted August 13, 2020 2 hours ago, MimiJ said: Request time out After I ping that router 2 hours ago, MimiJ said: Now the program updating again. Version is 13.2.16 0 for internet security 1 hour ago, MimiJ said: I have home program and internet security 13.3.16 0. Can not update modules and internet is block so chat cant remote into computer. The above indicates that you have Internet connectivity since Eset apparently updated to ver. 13.3.16. Follow the steps given here: https://support.eset.com/en/kb2850-troubleshooting-for-modules-update-failed-message and see if this resolves the module update issue.
Administrators Marcos 5,725 Posted August 14, 2020 Administrators Posted August 14, 2020 There is no way that ESET NOD32 Antivirus would block ping (ICMP) since it doesn't contain a firewall. If you were able to ping www.eset.com but the website would not open in a browser, it could be theoretically caused by ESET. Please temporarily uninstall EAV, I expect that that issue will persist.
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