cmhdennis 0 Posted August 13, 2020 Share Posted August 13, 2020 I tried installing multiple times but the same message pops up and ask me to troubleshoot then restart my computer every time. I've uploaded my logs and screenshot of the message to my google drive. Please see below. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,272 Posted August 13, 2020 Administrators Share Posted August 13, 2020 CustomAction InstSuppExPrepareUninstallDeferred returned actual error code 1157 Product: ESET Security -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action InstSuppExPrepareUninstallDeferred, entry: Magic003, library: C:\Program Files\ESET\ESET Security\InstSuppEx.dll I'd recommend opening a ticket with your local ESET support and provide them with: - a Procmon log generated during installation - logs collected with ESET Log Collector. Link to comment Share on other sites More sharing options...
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