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EBA Multiple Products Grouping


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I just started using EBA today coming from ELA to find more info on what machines were activated. Why is EBA grouping 2 machines under a "Multiple Products" heading and how can I separate them? There is no issue here except that I would like them separate like all others. Thanks

 

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  • ESET Staff

Hello theory,

this behavior happens for example when the same device is re-activated by the same license but the configuration of the device was changed, e.g. in case of re-image of the virtual machine. As I can see the different prefix of SEAT NAME, I assume the device name was changed additionally. 

Is this your case?

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Both those devices were reassigned to new users and the computers given new names. Is there any way to separate them from the "Multiple products" listing?

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