Fulmineo 0 Posted August 8, 2020 Posted August 8, 2020 Hi there ! I'm new on eset internet security (thx to sales) but i can't enjoy it since all the web devices wont start... My computer is brand new, i checked for all the drivers, all the programs, everything working. I chose to install ESET since i used it on my last computer and there was a sale, so i went for an upgrade with internet security. I installed it without trouble, I entered my new license key, and got it working. Except when i go into config on eset, everything is green but web protection : firewall is red, ids, botnet.. Are red, When ESET asked to restart the computer, I did it : the eset firewall replaced the windows firewall into the main menu, but it still wont work, and ESET will still ask me to restart. I did it again and again, it doesnt change. So i made network "home network" into ESET. My computer is connected to internet with a lan/ethernet port, and I really cant figure what to do there. I got the lastest version of EIS. I'm not really into these things so that's boring.
Administrators Marcos 5,441 Posted August 8, 2020 Administrators Posted August 8, 2020 Please carry on as follows: - enable advanced logging under Help and support -> Details for technical support - reboot the machine - disable logging - collect logs with ESET Log Collector and upload the generated archive here.
Fulmineo 0 Posted August 8, 2020 Author Posted August 8, 2020 Okay i will do that ! I'm not on the concerned computer before monday so there will be some time >< I will do it then. Thx for your responsiveness.
Fulmineo 0 Posted August 9, 2020 Author Posted August 9, 2020 Okaaayyyy so when i tried it and reboot, the firewall was actually working. Really weird, i tried to reboot like 3-4 times last time and nothing occured, and now it worked from a single try. Anyway, everything's fine.
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