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"Communication failed" error when installing Eset Mobile Security

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Hi. I'm trying to install Mobile Security on my phone. the installation itself is successful but when I enter my e-mail to sign in, I get this error: "communication failed. Please check your internet connectivity and try again." My connection is working fine and other apps can connect to the internet. I tried using a VPN but got the same result only faster. what could be the problem? Is it because of the sanctions since I live in Iran? I've been using ESET Mobile Security for 2 years now, before I had to reset my phone a few days ago. There is at least a month left of my subscription and now I can't re-install the app. The Costumer care refused to help me because I'm not in north America, so I came here. Thanks in advance for your help.

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