About Task Trigger Delay

[mathisbilgi 0]

Hi All,

I need a advice about ESMC Client Task trigger. Could you please help?

Scenario:

I have created a dynamic group to grouping ESET Clients which hasn't AV.

Then assign a AV Installation task with "joined dynamic group" trigger.

the problem starts here.

Think that a technician installs ESET to an endpoint with AIO installer. 

First, the AIO installer installs the ESET Agent and the client comes to ESMC and joining mentioned dynamic group(ESET Clients which hasn't AV.). As expected, ESMC triggers the av installation task on client and while this is happening, AIO installer has already installed antivirus. So, av installation task triggered by ESMC install AV again to same client. 

What can you suggest to avoid this situation? Thank you.

 

[Marcos 5,074]

If Endpoint has already been installed (e.g. via an AiO installer in your case), such machines should not fall into the dynamic group with no AV installed. What expressions did you use for the DG?

[mathisbilgi 0]

On 8/6/2020 at 3:10 PM, Marcos said:

If Endpoint has already been installed (e.g. via an AiO installer in your case), such machines should not fall into the dynamic group with no AV installed. What expressions did you use for the DG?

when you install with AIO installer. ESET agent installing first then antivirus installation starts. within this time frame, eset agent sending the "unprotected endpoint" information to ESMC. that's why this problem occuring. Dynamic group expression configured with "managed product mask".