av removal program wont run

[jrm 0]

I have installed the av removal program, I lclicked on run, I clicked on allow the app to run, and then nothing happened. McAfee was previously installed on my computer, running windows 10

[Marcos 5,074]

Do you mean the ESET Uninstall tool https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool ? It's meant to remove only ESET products.

 

[Brent 0]

I'm going to assume OP is talking about the ESET AV Removal Tool (OPSWAT) - either the standalone version or the Task built into ESMC.  I myself am having trouble with the Task version.

[Brent 0]

On 7/30/2020 at 12:52 PM, jrm said:

I have installed the av removal program, I lclicked on run, I clicked on allow the app to run, and then nothing happened. McAfee was previously installed on my computer, running windows 10

Did you right-click and "Run as Administrator..."?

[itman 1,659]

On 7/30/2020 at 1:52 PM, jrm said:

I have installed the av removal program, I lclicked on run, I clicked on allow the app to run, and then nothing happened. McAfee was previously installed on my computer, running windows 10

Is this the removal tool you are referring to: https://www.eset.com/int/support/av-remover/ ? Did you download the correct version; 32 or 64 bit version depending on what OS version you have installed?

You stated "McAfee was previously installed on my computer." Is it still installed or not?

According to the related Eset KB article on it: https://support.eset.com/en/kb3527-eset-av-removerlist-of-removable-applications-and-instructions-to-run-the-tool , it will remove the following McAfee products:

McAfee, Inc.		Version
	McAfee ePolicy Orchestrator Agent	4
	McAfee Endpoint Security	10
	McAfee Security-as-a-Service	5
	McAfee Security-as-a-Service	6
	McAfee WebAdvisor	4
	McAfee Host Intrusion Prevention	8
	McAfee SiteAdvisor	3
	McAfee SiteAdvisor	4
	McAfee Family Protection	2
	McAfee VirusScan Enterprise	10
	McAfee VirusScan Enterprise	15
	McAfee VirusScan Enterprise	16
	McAfee VirusScan Enterprise	17
	McAfee VirusScan Enterprise	18
	McAfee VirusScan Enterprise	19
	McAfee VirusScan Enterprise	20
	McAfee VirusScan Enterprise	4
	McAfee VirusScan Enterprise	8
	McAfee VirusScan Enterprise	9
	McAfee Security Scan Plus	3
	McAfee AntiVirus Plus	10
	McAfee AntiVirus Plus	12
	McAfee AntiVirus Plus	13
	McAfee AntiVirus Plus	14
	McAfee AntiVirus Plus	15
	McAfee AntiVirus Plus	16
	McAfee AntiVirus Plus	17
	McAfee AntiVirus Plus	18
	McAfee AntiVirus Plus	19
	McAfee AntiVirus Plus	20
	McAfee AntiVirus Plus	8
	McAfee AntiVirus Plus	9
	McAfee Total Protection	15
	McAfee Total Protection	16
	McAfee Total Protection	17
	McAfee Total Protection	18
	McAfee Total Protection	19
	McAfee Total Protection	20
	McAfee Total Protection	3
	McAfee Internet Security	18
	McAfee Internet Security	19
	McAfee Internet Security	20
	McAfee LiveSafe – Internet Security	12
	McAfee LiveSafe – Internet Security	13
	McAfee LiveSafe – Internet Security	14
	McAfee LiveSafe – Internet Security	15
	McAfee LiveSafe – Internet Security	16
	McAfee LiveSafe – Internet Security	2
	McAfee LiveSafe – Internet Security	3

Edited August 26, 2020 by itman