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av removal program wont run


jrm
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I have installed the av removal program, I lclicked on run, I clicked on allow the app to run, and then nothing happened. McAfee was previously installed on my computer, running windows 10

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  • 4 weeks later...

I'm going to assume OP is talking about the ESET AV Removal Tool (OPSWAT) - either the standalone version or the Task built into ESMC.  I myself am having trouble with the Task version.

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On 7/30/2020 at 12:52 PM, jrm said:

I have installed the av removal program, I lclicked on run, I clicked on allow the app to run, and then nothing happened. McAfee was previously installed on my computer, running windows 10

Did you right-click and "Run as Administrator..."?

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On 7/30/2020 at 1:52 PM, jrm said:

I have installed the av removal program, I lclicked on run, I clicked on allow the app to run, and then nothing happened. McAfee was previously installed on my computer, running windows 10

Is this the removal tool you are referring to: https://www.eset.com/int/support/av-remover/ ? Did you download the correct version; 32 or 64 bit version depending on what OS version you have installed?

You stated "McAfee was previously installed on my computer." Is it still installed or not?

According to the related Eset KB article on it: https://support.eset.com/en/kb3527-eset-av-removerlist-of-removable-applications-and-instructions-to-run-the-tool , it will remove the following McAfee products:

McAfee, Inc.   Version
  McAfee ePolicy Orchestrator Agent 4
  McAfee Endpoint Security 10
  McAfee Security-as-a-Service 5
  McAfee Security-as-a-Service 6
  McAfee WebAdvisor 4
  McAfee Host Intrusion Prevention 8
  McAfee SiteAdvisor 3
  McAfee SiteAdvisor 4
  McAfee Family Protection 2
  McAfee VirusScan Enterprise 10
  McAfee VirusScan Enterprise 15
  McAfee VirusScan Enterprise 16
  McAfee VirusScan Enterprise 17
  McAfee VirusScan Enterprise 18
  McAfee VirusScan Enterprise 19
  McAfee VirusScan Enterprise 20
  McAfee VirusScan Enterprise 4
  McAfee VirusScan Enterprise 8
  McAfee VirusScan Enterprise 9
  McAfee Security Scan Plus 3
  McAfee AntiVirus Plus 10
  McAfee AntiVirus Plus 12
  McAfee AntiVirus Plus 13
  McAfee AntiVirus Plus 14
  McAfee AntiVirus Plus 15
  McAfee AntiVirus Plus 16
  McAfee AntiVirus Plus 17
  McAfee AntiVirus Plus 18
  McAfee AntiVirus Plus 19
  McAfee AntiVirus Plus 20
  McAfee AntiVirus Plus 8
  McAfee AntiVirus Plus 9
  McAfee Total Protection 15
  McAfee Total Protection 16
  McAfee Total Protection 17
  McAfee Total Protection 18
  McAfee Total Protection 19
  McAfee Total Protection 20
  McAfee Total Protection 3
  McAfee Internet Security 18
  McAfee Internet Security 19
  McAfee Internet Security 20
  McAfee LiveSafe – Internet Security 12
  McAfee LiveSafe – Internet Security 13
  McAfee LiveSafe – Internet Security 14
  McAfee LiveSafe – Internet Security 15
  McAfee LiveSafe – Internet Security 16
  McAfee LiveSafe – Internet Security 2
  McAfee LiveSafe – Internet Security 3
Edited by itman
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