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ESET Has Blocked My Site - What To Do?


Guest hamid

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  • ESET Moderators

Hello,

Questions about why a site was blocked must be addressed to the ESET's threat researchers following the instructions in hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN141. This forum does not provide assistance with these issues.

Regards,

Aryeh Goretsky

i sent email with follow : hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN141

but no answer plz help

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Hello,

 

Our software is flagged as "Potential Threat" by eset NOD32 AV6 when downloaded from our domain. The software itself is definitely not infected, and passes all scans we can come up with, it's even rated clean by ESET itself on virustotal.com. 

I have tried to submit a false positive report as per instructions, including numerous emails to samples@eset.com , but I have never received an answer since September 17th, more than 2 weeks ago. The last one was sent on 27th Sept (12:32 CET) titled "False Positive" as requested, it contains all details required. 

Any chance of getting a response to this issue? What more can we do to resolve this speedily?

 

Best Regards

Bjorn Sundqvist

DLL-Files.com

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Win32/Systweak fulfills criteria of potentially unwanted applications, ie. t's not FP. If you make changes to the application so that it no longer meets criteria for PUA detection, contact ESET at the above mentioned email address and request re-evaluation of the application.

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  • 2 months later...

hi dear ,
i am new admin of zarmobile.ir/
after a many days understant that my own site is blocked by ESET NOD32 ,
please analyze my website and unblock it :)

url is : zarmobile.ir/

 

also i sent an email to samples@eset.com for analyze my own site :)

thanks a lot ,
hamid

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url is : zarmobile.ir/

 

The website still contains malware and thus will remain blocked until you remove it and send another request for reviewing the website.

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url is : zarmobile.ir/

 

The website still contains malware and thus will remain blocked until you remove it and send another request for reviewing the website.

 

hello , thanks about your fast reply :)

mate which one files are Malware ? how i can remove them ? cms is wordpress

thanks alot ,

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woo0ow :D

malware removed from zarmobile.ir

 

hi there ,
today i could make backup from my own site and then i scanned it by
eset nod32 smart security and then i found where is malware problems
!!! wow , i removed malware files :D for now , my site is clean :P

url is : hxxp://zarmobile.ir/

please re-analyze my website and unblock it :) im sure that it's
cleaned from malwares for now :)

thanks alot ,
hamid

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hi there ,
my sites zarmobile.ir and dl.zarmobile.ir are clean for now :)
19 malware found on dl.zarmobile.ir and i removed them :|

plz re-analyze zarmobile.ir and also dl.zarmobile.ir and also please please unblock my sites

thanks alot ,
hamid

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  • 1 month later...

Hello,

My site is blocked by ESET too.

I have removed all malwares from my site and send many emails to samples@eset.com but did not receive an answer.

If possible please analyze my website and unblock it, thank you:

URL: www.p30day.com

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  • 2 weeks later...

How long does it takes to respond to email sent to samples@eset.com?

It seems responding takes too long. I expect an answer within 24 hours, especcially when ESET is the only one blacklisting the domain.

 

First mail sent 5 days ago.

I just sent a second mail, please respond.

If the ESET is blocking a site it would be nice to give the cause for blocking.

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  • 4 weeks later...

Our website is blocked as well.  www.asandownload.com.  How do we go about removing it?

To submit a suspicious file, website or possible false positive to ESET for analysis, follow the instructions for your issue using the link below:

hxxp://kb.eset.com/e...soln141&ref=esf

 

-Your site actually has links to download malware on the index. You would probably need to run a thorough scan of your entire site and remove links to bad files as well through manual inspection.

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how to run a thorough scan of my entire site

we have send more than 3 emails to samples@eset.com but did not recieve any answers.

Please respond to our emails and tell us what should we do to remove this restrictions..

please help us

thanks

If you can't or don't know how to clean up your site. 

 

Then you could possibly use a service such as: hxxp://sucuri.net/services/malware-removal

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hello,

why website are blocked

hxxp:// almooftah.com

i send up to 3 mails to simples and no responed

and i made scan and it's only eset block my website

and tried to scan it by clamav and nothing found

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  • 4 weeks later...
  • Administrators

I've already sent a request to samples@eset.com.

Site www.magec.be is blocked but site is ok. Can this be checked?

 

The website was cleaned and has been removed from blacklist. A response was provided to your ticket.

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  • 2 weeks later...

Why my website is blocked by eSet?

Please remove this block as this website is very safe to visit.

 

What color is my hair?  :rolleyes:

 

Point is, what website ? We don't have time for guessing games. ;)

 

Post it like a non-clickable link like www. google .com

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  • 4 weeks later...

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