HTAG 0 Posted July 30, 2020 Share Posted July 30, 2020 Hi, I just signed up for the free trial. In cloud administrator I am missing any option to add mobile devices. Is this missing only in the trial or how are mobile devices managed? What about official support from ESET? When choosing a plan, are there different SLAs? Could not find any support information, besides community and Q&As. I cannot post in the General Diskussion Froum, so excuse me posting here. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,908 Posted July 30, 2020 Administrators Share Posted July 30, 2020 SLAs depend on a particular partner. For big enterprise customers there's a possibility to purchase premium support that is provided by ESET HQ and where a response is guaranteed within 1 hour in urgent cases if I remember correctly. ECA cannot be used to manage mobile phones. It is necessary to use ESET Security Management Center (currently on-premise only with a cloud version to be available soon) and Mobile Device Connector. Link to comment Share on other sites More sharing options...
HTAG 0 Posted July 30, 2020 Author Share Posted July 30, 2020 40 minutes ago, Marcos said: SLAs depend on a particular partner. For big enterprise customers there's a possibility to purchase premium support that is provided by ESET HQ and where a response is guaranteed within 1 hour in urgent cases if I remember correctly. ECA cannot be used to manage mobile phones. It is necessary to use ESET Security Management Center (currently on-premise only with a cloud version to be available soon) and Mobile Device Connector. ok, thanks. How soon ist soon regarding cloud mdm? Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted July 30, 2020 ESET Staff Share Posted July 30, 2020 Cloud MDM for management of Android devices is planned for December 2020 Peter Randziak 1 Link to comment Share on other sites More sharing options...
HTAG 0 Posted July 30, 2020 Author Share Posted July 30, 2020 Unfortunately too late for us. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,908 Posted July 30, 2020 Administrators Share Posted July 30, 2020 How many desktop/server and mobile devices would you like to manage? Link to comment Share on other sites More sharing options...
HTAG 0 Posted July 30, 2020 Author Share Posted July 30, 2020 about 230 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,908 Posted July 30, 2020 Administrators Share Posted July 30, 2020 If you are interested, in about a month we should be able to provide you with ECA with MDM enabled and a 3-month trial license in exchange for feedback. Peter Randziak 1 Link to comment Share on other sites More sharing options...
HTAG 0 Posted August 3, 2020 Author Share Posted August 3, 2020 On 7/30/2020 at 12:26 PM, Marcos said: If you are interested, in about a month we should be able to provide you with ECA with MDM enabled and a 3-month trial license in exchange for feedback. sent you PN Link to comment Share on other sites More sharing options...
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