TamerCakir 0 Posted July 30, 2020 Share Posted July 30, 2020 Hi, I use ESET Mail Security for Microsoft Exchange Servers. I have two problems. 1. My customer ip(88.249.20.94) is not black listed but still ESET mail security shows it is found on cloud black list. 2. I tried to add that ip to "Approved ip adddresses" but ESET still doesn't look at approved ip list. still it shows the same "ip found on cloud black list" I was using the old version on Exchange 2010. that feature was working as expected. But on Exchange 2019. Mail Security 7.1 looks like it doesnt work properly. Thansk in advance Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted July 30, 2020 Administrators Share Posted July 30, 2020 The IP address is actually on the cloud blacklist. Please carry on as follows: - enable diagnostic logging (Tools -> Diagnostic logging) - receive email that is incorrectly evaluated as spam - stop logging - collect logs with ESET Log Collector and also add the email in the eml or msg format to the archive or provide it separately - upload the archive here but also open a ticket with your local ESET support to make sure that it's properly tracked and you receive a timely response. Link to comment Share on other sites More sharing options...
Recommended Posts