ANGUI 0 Posted July 28, 2020 Share Posted July 28, 2020 Hello everyone I have a license that stopped working suddenly So I put it in the license manager and saw that the license had leaked I reset my license and got a new license number But I see the license continues to leak Every few minutes another computer is turned on and another computer what can we do? I reset the license 3 times, and it didn't help. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,257 Posted July 28, 2020 Administrators Share Posted July 28, 2020 It is not clear what you mean by resetting your license. It can be done only by ESET staff, the License manager doesn't provide such option. Also it is not clear where you see that your license leaked. In fact, you have several licenses purchased in several countries which is weird. Please contact the seller of your license in license matters. ANGUI 1 Link to comment Share on other sites More sharing options...
ANGUI 0 Posted July 28, 2020 Author Share Posted July 28, 2020 Thank you very much for the reply The License Manager does provide such an option Berg who played too much with the license then he asks to cancel the sessions And he offers to get a new license number. And as for the licenses I have made purchases from several countries Because sometimes some countries have a discount on the license Link to comment Share on other sites More sharing options...
Administrators Marcos 5,257 Posted July 28, 2020 Administrators Share Posted July 28, 2020 There are these 3 options available in the license manager to work with your license: As for purchasing from various countries, technical support is provided by the seller from whom you purchased your license so it would be a disadvantage for one to purchase a license in China for instance if the person doesn't understand Chinese at all. Moreover, oversea calls can be quite expensive if you purchase a license from a different continent. Link to comment Share on other sites More sharing options...
ANGUI 0 Posted July 28, 2020 Author Share Posted July 28, 2020 You can see here an ESET guide to resetting the license through the license manager https://help.eset.com/license_manager/en-US/elm_leaked_license.html Link to comment Share on other sites More sharing options...
Administrators Marcos 5,257 Posted July 28, 2020 Administrators Share Posted July 28, 2020 Just now, ANGUI said: You can see here an ESET guide to resetting the license through the license manager https://help.eset.com/license_manager/en-US/elm_leaked_license.html Ok, I don't use a leaked license so that explains it. Anyways, contact your license seller to get it sorted please. Link to comment Share on other sites More sharing options...
ANGUI 0 Posted July 28, 2020 Author Share Posted July 28, 2020 2 minutes ago, Marcos said: There are these 3 options available in the license manager to work with your license: As for purchasing from various countries, technical support is provided by the seller from whom you purchased your license so it would be a disadvantage for one to purchase a license in China for instance if the person doesn't understand Chinese at all. Moreover, oversea calls can be quite expensive if you purchase a license from a different continent. Regarding the purchase from different countries I am aware of this thing And I know how to communicate with any support in the world Link to comment Share on other sites More sharing options...
itman 1,746 Posted July 28, 2020 Share Posted July 28, 2020 The question is how your Eset license keeps getting leaked. For starters, change your password to a strong one on myEset.com and see if that stops the leaking activity. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,257 Posted July 28, 2020 Administrators Share Posted July 28, 2020 Theoretically it could be a bug in the license anti-leakage system. The seller should contact ESET HQ if they can't help. Link to comment Share on other sites More sharing options...
ANGUI 0 Posted July 28, 2020 Author Share Posted July 28, 2020 39 minutes ago, itman said: The question is how your Eset license keeps getting leaked. For starters, change your password to a strong one on myEset.com and see if that stops the leaking activity. I changed my password. Maybe because in reset only the license is reset But the username and password are not reset. Link to comment Share on other sites More sharing options...
itman 1,746 Posted July 28, 2020 Share Posted July 28, 2020 1 hour ago, ANGUI said: But the username and password are not reset. You can change your myEset account password as shown in the below screen shot: Link to comment Share on other sites More sharing options...
ANGUI 0 Posted July 29, 2020 Author Share Posted July 29, 2020 I changed the password. I meant maybe my license is leaking because only the license key is reset. But the username and license password are not reset. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,257 Posted July 29, 2020 Administrators Share Posted July 29, 2020 It's enough that the license key is reset. The username and password are for internal use except the use with legacy products for update. Link to comment Share on other sites More sharing options...
itman 1,746 Posted July 29, 2020 Share Posted July 29, 2020 (edited) Eset has an online help article about leaked licenses here: https://help.eset.com/license_manager/en-US/elm_leaked_license.html Appears the proper procedure is to first deactivate the leaked license on all devices that are not associated with the legitimate Eset license owner. Then perform the license reset and enter the new Eset license on legitimate devices. Was this the procedure followed? Edited July 29, 2020 by itman Link to comment Share on other sites More sharing options...
ANGUI 0 Posted July 30, 2020 Author Share Posted July 30, 2020 On 29.7.2020 at 10:32 AM, Marcos said: מספיק שמפתח הרישיון יאפס. שם המשתמש והסיסמה מיועדים לשימוש פנימי למעט השימוש במוצרים מדור קודם לצורך עדכון. So how can it be that my license keeps leaking? On 29.7.2020 at 3:41 PM, itman said: ל- Eset מאמר עזרה מקוון בנושא רישיונות שהודלפו כאן: https://help.eset.com/license_manager/en-US/elm_leaked_license.html נראה כי הנוהל הנכון הוא לבטל תחילה את הרישיון שדלף בכל המכשירים שאינם קשורים לבעל רישיון ה- Eset הלגיטימי. לאחר מכן בצע את איפוס הרישיון והזן ברישיון Eset החדש במכשירים לגיטימיים. האם זה נוהל? I canceled all sessions And I performed a reset It is impossible to reset without canceling all sessions. Link to comment Share on other sites More sharing options...
itman 1,746 Posted July 30, 2020 Share Posted July 30, 2020 17 minutes ago, ANGUI said: So how can it be that my license keeps leaking? Are you stating that every time you perform a license reset and upon entry of the new license key, that license key ends up being installed on devices other than your own? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,257 Posted July 30, 2020 Administrators Share Posted July 30, 2020 As I suggested above, please contact the seller of your license to find out what's going on. Unfortunately we can't help you here and the issue should be looked at by the seller. Link to comment Share on other sites More sharing options...
ANGUI 0 Posted July 30, 2020 Author Share Posted July 30, 2020 5 hours ago, itman said: Are you stating that every time you perform a license reset and upon entry of the new license key, that license key ends up being installed on devices other than your own? At first there are no sessions but after a few minutes another computer and another computer is added Link to comment Share on other sites More sharing options...
itman 1,746 Posted July 30, 2020 Share Posted July 30, 2020 (edited) 2 hours ago, ANGUI said: At first there are no sessions but after a few minutes another computer and another computer is added As @Marcos posted, you have to contact the seller where you purchased your license from about this problem. Also you never mentioned to date if that license was purchased from an authorized Eset retail source. You also posted in another forum thread about how you have discovered a "perfect" Eset license crack. It may very well be that in your romp through "the land of crackers," you ticked off the wrong source and you are now paying the price for doing so. Edited July 30, 2020 by itman Link to comment Share on other sites More sharing options...
ANGUI 0 Posted July 31, 2020 Author Share Posted July 31, 2020 לפני 7 שעות, itman אמר: איך ש @ מרקוספורסם, עליך ליצור קשר עם המוכר אחר לרכשת את הרישיון שלך בבעיה זו. כן, מעולם לא ציינת עד כה אם רישיון זה נרכש ממקור קמעוני מורשה של אסט. פרסמת גם בשרשור פורום אחר כיצד גילית סדק רישיון אסט "מושלם". אתה יכול מאוד להיות שבשיטוט שלך ב"ארץ הפיצוחים ". First of all, the State of Israel is a highly respected state And this is not a country of cracks. And it's not related to the fact that I have other licenses that are not leaking. And think well before you talk about my country And the license was purchased from an authorized reseller Link to comment Share on other sites More sharing options...
itman 1,746 Posted July 31, 2020 Share Posted July 31, 2020 6 hours ago, ANGUI said: And think well before you talk about my country Appears that your lack of fluency in the English language lead you to believe my reference was directed specifically to your country. It was not. It was a generic reference to if you frequent in web places where hackers reside, your presence does not go unnoticed. Remember that hacking including licensing cracking is done by criminal syndicates these days. They don't take it lightly if someone tries to expose their activities. Link to comment Share on other sites More sharing options...
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